Shop AppliancesReviews of shopappliances.com

Worst online shopping experience I've ever had. Salesman said no problem the truck can leave the appliances in the apartment if you are not there in time but they'll call you 1/2 hr. ahead of time. They called when they got there, not 1/2 hr. ahead - so they made me pay $125 to redeliver - I got them down to $62.50 even though it was not my fault. Then they tried to redeliver and again called when they got there - missed delivery. Next time they called an hour ahead as I originally asked and they took 1.5 hours to get there, but at least they got there. I tried them - I will never shop there again and will use our local guys that will take a lock code, go into a unit, take pictures and leave if I can't get there in time.

Update - The owner/management of Shop Appliances called me directly and "took very seriously" the issues I had dealt with over the past month. I really appreciated that he personally reached out to me not only to listen but also to help me complete the transaction with his guidance and support. I think what happened to me was enlightening to management, and I truly believe things will now change for the better. I changed my rating to 4 stars (instead of 1 star) with the trust that going forward, changes will be made to the way orders are handled and shipped. The installation went seamlessly - guided, I'm sure, with Shop Appliances management help and support to make AM Trucking Company do what they promise. I ordered a washer and dryer on June 3rd.. As of today, July 7th, I have not received my order. "Bill" said that he would be "in charge" of my order - that is where it started. Bill had absolutely NO FOLLOW-through, and he is a manager here. The order arrived to AM trucking and was incomplete. I asked them to not deliver until the order was complete - they scheduled a delivery driver anyway. I sent them back. The missing part arrived - damaged. So far I have received two more of the missing part but never the washer and dryer they have never arrived. TERRIBLE CUSTOMER SERVICE. They use a RIDICULOUS delivery company (AM Trucking) that has no idea what they are doing. Save yourself the STRESS of dealing with either of these companies. I wish I NEVER PLACED AN ORDER with this company it has been a TERRIBLE EXPERIENCE that isn't over yet. I contacted the Better Business Bureau and my Credit Card Company, NO one at this company cares about the customer.

I had an excellent experience with ShopAppliances.com. James was incredibly helpful throughout the entire process. He was knowledgeable, responsive, and made sure all of my questions were answered, which made the process easy and stress-free. The company offers great prices, outstanding customer service, and a smooth buying experience. It's refreshing to work with a business that truly values its customers. If you're looking for quality appliances at competitive prices with exceptional service, I highly recommend ShopAppliances.com. Thank you, James, for providing such a great experience!

Mr. Ralph K. Was very helpful in answering all my questions/concerns in purchasing a new range for my lovely wife. He was patient and he ensured that we were completely satisfied with the product. Not pushy at all....

Update as of 10/20/26. Again, thank you Trustpilot. This is obviously an effective service. I have two emails this morning from this company offering me first $200, then $250 to change my review to five stars. Apparently that's the going rate for lying now. First email offered me $200. I told them I am not going to lie for $200 or $2,000,000 and to not contact me again. I told them that I would indeed edit my review to include their latest shady tactic if they bothered me again. Minutes later they upped the bribe to $250 with another email, so here I am. Buyer beware, you will possibly save a few bucks as I outlined previously, but this is who you will be dealing with. Thank you Trustpilot. It is clear that this garbage company is reading this review. My review is long and is as much a vent as anything, but your service is obviously effective. I saved probably $500 buying four appliances from these guys. To be double charged, overcharged, ignored, and generally frustrated for a month. Continue reading if you like, but that's the gist. Update. As of 6/30, the appliances finished their ~325 mile journey in just 30 days. I assume the walk was arduous with the heat in the northeast. After a ton of back and forth the with Shop and the two companies handling the shipment, I was told on 6/26 that the shipment would arrive on 6/29 between 9 and 1 with a call two hours ahead. At 1 since I had heard nothing, I reached out to the shipper and was told that they would be there soon. Out of the blue they show up a few hours later and my delivery is done. A few days later a call from customer service was ignored during dinner and an immediate callback was answered and I was promised a $100 credit. The follow up email again told me about a $100 credit and asked for me to remove or update this review since I was now satisfied. $100 won't touch the expense of having the trades here to install based on their promised dates, even with a buffer for realities. $100 doesn't touch the inconvenience of waiting a month for a purchase to arrive. Update. As of 6/26 the latest round of promises from this company have been broken. Their shipper has located the shipment and had me waiting for delivery today with a call yesterday to talk about a four hour window. That call never came so I reached out and now am to expect that call today with hopes of delivery on 6/29. Original review. Ordering was fairly easy. So easy that they somehow charged my card twice, both times for the wrong amount. I have had to dispute one of the charges and get refunded for the appliance that they charged me for, even after removing it from my order due to being out of stock (yes, it said it was in stock when I ordered). That's where the fun begins... Order was just under a month ago. Seemed to be moving along reasonably well, with a predicted delivery date of June 15-17. Nice. Have the installers set up for the end of that week to allow for slippage. Not only is the order not here as of June 24, no one knows where it is. Shop appliances tells me to contact the local shipper as it is at the local site for delivery. I do. They can't find it. Email Shop Appliance customer service and they open a ticket. They call me back, read my email back to me, assure me they will get it taken care of, then close my support ticket even though nothing has changed. Price is better than most other places, but the other stuff is a disaster.

Natasha was incredibly helpful -- recommending the appliances we needed that fit our budget and features. Then she made sure we got delivery in our needed time frame. She really made this a painless experience.

Great guys! They were efficient and handled my new washer with care.

Amazing customer care team! My new stove is great, operates well and I am glad I was in the hands of this team!!