Shop AppliancesReviews of shopappliances.com

Greart customer service

Delivery and installation went very well. Constant email notification helped during the delivery time. Overall satisfied.

Natasha was knowledgeable and very helpful in assisting me in purchasing a new refrigerator for my elderly father.

I have had nothing but trouble with most of the agents I have spoken with. When I ordered a washer and dryer I realized they were gas, not electric so I tried to cancel the order but they are closed on weekends. So first thing Monday morning I called to cancel the order. I was told it was canceled. I ordered an electric washer from them on the 29th of June and at that time I was told the other order was not canceled so I went through the process again. I spoke with Sery that time and she was very helpful and assured me that the order was canceled and the only thing I was buying was a washer. I kept looking at my charges and nothing changed. I kept calling and got a different response every time. One agent said I would have to pay restocking fee. I asked him why because I canceled the order asap. He could not explain it he just sat silent on the phone. It is July 15 and they just texted me to say my washer would be delivered tomorrow. Now it’s been more than two weeks since I ordered the washer and they still have not fixed the charges for the order that was canceled. I will never do business with them again. I wish I had read the reviews first. Please stay away from this company.

I received excellent customer service from both the delivery drivers and Feriel are Shop Apliances Customer Service. Feriel was diligent in getting me compensated for damage to my item. Thanks to the delivery people and Feriel I will do business with Shop Apliances again and recommend them to others despite the three month wait for my product.

Deliverymen, Elder and Daniel, were super efficient, nice, and did an excellent job removing old and installing new refrigerator. Will definitely buy from Shop Appliances again!

We are very happy with the new LG washer and dryer! Shop Appliances was great to confirm our order, stay in touch via email regarding the order and delivery process. The delivery men were friendly, knowledgeable, and did a great job with installation!

Delivery service is top notch and very efficient. The ordering process was easy and efficient and the price was extraordinary compared to Lowe's and Home Depot. The customer service was iffy due to not being able to talk directly to a route manager and them not relaying my messages to the appropriate people. After 3 weeks of trying to get the fridge delivered, they finally told me that they only deliver on Fridays, which wasn't stated to me prior. We ended up working together and getting it figured out but the customer service definitely could've been better with trying to find a better solution for delivery dates and times.