Shop4SeatsReviews of shop4seats.com

Clara Hinojosa was very courteous, efficient and pleasant. Very nice doing business with you!

Alec was helpful, courteous and pleasant to work with. Answered all my questions.

There was a mix up on original order where I got 1 of the 2 seat bases did not swivel. I called company and John Jasso set up return and new order for correct base. It did take a long time to receive the new base and John answered all my emails back and said he was trying to get it sent out as soon as possible and went to warehouse after a few weeks and got the base sent out. It was a shipping issue that I was frustrated with. But John stayed with it and did all he could to expedite this order. I have to say shop4seats are real 1st class seating though I had to wait a few weeks longer to put all my seats in the products are worth the wait its that nice.

John was very helpful and friendly! It's nice to get good customer service these days!

Overall: VERY Dissatisfied. My truck factory seats are poor and I wanted to upgrade for comfort since I tow a trailer all over the country to college games. I would not recommend this product or this company to anyone. The products that I purchased may have had nice workmanship but, it was inadequate, unsafe and unusable. I ordered the American Classic High Back 40-20-40 and specified them for a 2009 dodge Ram 2500. The seats took almost three months to arrive then the mounting system did not work. I have now spent six months from the time or order waiting or attempting to get a mounting system that will allow the seats to be installed. While installing I found several issues with seat design. Detailed Complaints: Customer Service- I have been in contact with three customer service agents. Anna was the first who I called prior to ordering to double check that the model year would not be a problem since the Ram 2500 was in transition in 2009. She assured me it would not. I was then in contact with Fernando Reyes who attempted to help me with the sub-frame that was the wrong size. I sent him pictures and did not hear back for several days. I reached out again and started working with John Jasso, who did a great job, but unfortunately was also unable to resolve the issues with the seats. It took him four weeks to send me a solution. What I received was a second sub-frame that contained drops and replacement mounting hardware for the truck. This system may have worked but, I then found the safety issues with the seats and lost all confidence in the product. I have been exchanging emails from February to April and predict that I will still be dealing with this well after this review is posted. When the safety issues were brought to John’s attention during a phone call on April 12, 2017, and a refund with shipping labels was requested, he put me on hold to talk to his manager. John later returned to the phone and said they need to discuss how to trouble shoot the issue and he would call me back later that day. I had heard that promise before from Fernando and I have yet to receive a call from either party. Lumbar Support Poor- I ordered the seats with the optional lumbar support. The website does not specify what this system is or how it works. But, when I received the seats I was surprised to find a black rubber hose with a ball valve, like the one on a manual blood pressure cuff, hanging low out of the door side of the seats. This ball valve hangs into the door jam and it would only be a matter of time until the door is closed on it and stops working. I have never in my life seen any vehicle with this type of air pump system. Head Rest Ineffective- The headrest sits back about six to eight inches from the back of the head when seated in the seat. In a rear end collision this would not stop the backwards motion of the head before whip-lash occurred. The headrest was mandated in the 1960’s, it is amazing to me that this seat’s headrest is so inadequate. NO Airbag Sensor-The seat came without an airbag sensor. Without this wiring, the air bags are effectively disarmed, rendering the safety system of the truck useless. This means that I only have a seat belt to protect me in a crash effectively returning the safety system to pre-1998. Furthermore, the existing factory installed wiring would sit under the seat. Who knows what it would take to accidentally deploy the airbag, injure the driver or cause and accident? Mounting System Inadequate- When I ordered “replacement seats” for a specific vehicle I would expect the seats to mount directly to the factory mounting hardware, brackets or towers that are in the vehicle. I would also expect them to use the factory sliders. This is NOT the case. When I attempted to mount directly to the factory mounts the seats under frame was too small by three inches to fit the mounts. The seats came with a steal sub-frame (additional charge of $68.00) that stretches fully across the cab off the truck and locks the factory sliders together with the center console. Once the factory seats are removed, this sub-frame mounts on top of the factory frame sliders and then the seats are mounted on top of it with new sliders. This creates a new problem with excessive seat height. Seat Height Excessive-The sub-frame and additional sliders add three or more inches to the height of the seat. I am 6’3” tall and now my head hits the roof and I have to stoop to see a traffic light. To add to this problem, my wife is 5’11” and she feels sitting that high above the peddles is uncomfortable on her. Mind you, this had to be simulated with some cushions as we never actually got the seats installed. Center Console Poor Quality – The top of the console feels like cheap plastic and is textured. I find this type of thing very uncomfortable and it results in blisters on my elbow. My work vehicles have something like this and it is horrible after a day of driving. The lid also appears to be attached with shallow self-taping screws in a cheap hinge. I doubt this will stay attached more than a few weeks before the screws are stripped out and the lid would have to be removed. There is also a large metal locking flange on the driver’s side of the console that looks like it will scrape anything on my belt or hit my elbow. I have requested a full refund and shipping labels to be sent due to the inadequacy of the product.

The customer service by Richard and the sales person Alex were great. The communication on the whole experience was awesome. The quality of the seats are amazing. Everything fit like a glove. Total installation time was 45 minutes. Wish i had made the purchase months ago. Great people fantastic product. Thank you

I just placed my first order with Shop4Seats and the Clara was great. She was very helpful and knowledgable on the products their fitment. Hopefully my order comes in time for my road trip and the finished product is as good as the customer service.

John was very helpfull today and alex with the ordering process, excellent customer service, couldent be happier.