ResMed ShopReviews of shop.resmed.com

I didn't understand why I needed to provide you my prescription for replacement filters. All that did was delay my shipment. You couldn't verify my machine serial number?

It was fine. The product I wanted was available, it was easy to upload my prescription and I got my travel CPAP within a week.

You have great products but your customer support sucks. I trying to get information about your products and I get no response back from messages nor nobody answer the calls.

ResMed was not very helpful in getting the prescription they needed. My doctor said they gave him a run-a-round and it took several days and calls to resolve

Easy to use web page.

I was able to order what I needed and get the produce fast. The assistant helping understood my needs.

The equipment is great. I travel a lot, and have both the ResMed AirSense and Mini. So I use both mobile apps. 1) the fact that the data is kept separate across those devices/apps is silly. 2) I constantly have to disconnect and reconnect devices in the hopes that the data will start to appear on the mobile apps. 3) that mobile app upgrade failed and there seems to be no relief in sight. 4) there was no proactive communication from the company about the data latency problem. After I continually failed to get it working, I called support and found out about the problem. So overall, am really disappointed in the quality of the mobile app reporting data, but admit the actual devices are very good, The lack of proper communication was disappointing. It makes me want to try a different vendor in the future.

The buying process was made as easy as possible for those of us who had no idea what to do to get a doctor's prescription for a travel CPAP. Just follow the steps and it is easy. There was a special free 2 day shipping offer that got my new CPAP to my door right away! Much appreciated as I wanted to take it on a short vacation as a trial. It worked great! Thank you!