NHLReviews of shop.nhl.com

I received a smeared, autographed Panarin puck, and Antonio helped me so much! he was very quick at responding and sent a replacement out the same day! thank you!

Tyler provided me with excellent customer service. He was extremely helpful !!

Ordered three items, orders got botched up and each item with a separate delivery date all outside of the promised delivery time. When contacting the web shop, there is no service and no way of tracking the order except for poorly designed bot. Horrible experience, will never shop there again.

Trash customer service. Order gets cancelled with no fault of my own and when I ask for answers they are not able to provide details... I did get a 20% code, which is such a poor move. The real inconvenience is the order does not arrive for Christmas and thats all I really cared about. Just poor customer service all around and unacceptable for a mulit-billion dollar organization like the NHL.

Shakira provided me with excellent customer service!

Deceptive advertisement. The site states two discounts, a 10% for the first purchase when signing up for their newsletter which was not applied. The deal usually is that a vendor trades private information for a discount (on the first purchase), nhl.com broke that agreement by collecting the information first, yet then denying the discount. The second discount is a big advertised 25% off which (no surprise anymore at this point I guess) doesn't apply to the probably most relevant item, the jersey. Couple that with bad customer service, trying to reach out to nhl.com resulted in the reply that all their folks are busy helping other "fans" and they don't have time for me. No waiting queue, or anything.

Even though I had shipping delays on my order their team was on top of it filling me in on details and getting my order situated and shipped as quickly as possible.

Shirt was not completely sewn. Hole in the seam. No phone number on the website, yet it says that you must call with damages merchandise?