NHLReviews of shop.nhl.com

Thanks so much for your amazing costumer service, Tyler! I appreciated your clear and consistent communication, and your support to focus on solutions. Keep up the great work. With gratitude, Chris Russell

Tyler provided 5-Star customer service by being professional & quickly assessing, providing solutions & rectifying my issue in just a matter of days! Thanks again Tyler!!

Doreen was extremely kind and helpful. I called customer service because my order was being shipped all over through no fault of NHL.com, but because FedEx messed up. FedEx would only allow the shipper to place a claim. Doreen not only did that, but continued to track the package until it showed delivered, and then sent me an email asking if I received it. Excellent customer service such as Doreen's is extremely hard to find these days, I really appreciated her effort!

Poorest customer service I have ever dealt with. I placed order on 5/8 and was told I would have it by June 2. Called and spoke with manager who promised I would get it by June 16. Today is July 2, and just received email stating they canceled the order. They not only ruined my father's day gift, but want me to pay again to replace the order, before I am refunded. This company is a joke. Do yourself a favor and order from someone else.

I ordered a personalised jersey which they managed to print incorrectly, even though the bag they packed it in had it spelt correctly. Emails to customer service get ignored, after a lot of chasing the only way I could get a response was via messenger, would never use again as they have no customer service at all!

I purchased a photo and it had been bent in half during shipping. After a poor experience with the chat function on your website, Doreen from Customer Service reached out to me through email. She was quick to get in touch with the manufacturer and get a replacement photo shipped. Truly appreciate her quick resolution to my problem!!

I needed to return a sweatshirt because it was sewn incorrectly. I had sent an email to customer service and did not receive a response within their stated return policy. Fast forward a couple of months and I have some time to chase this down. I have now missed the return window. They were kind enough to credit me for part of the cost and the shipping. Thanks for working out a solution.

Just wanna say I had excellent assistance by everyone from Customer Service that helped me clear up a confusion with what I thought was a missing Fanatics Authentic hologram sticker that turned out to be a Fanatics Authentic verification card that wasn't suppose to be included with my VGK/Avs Lake Tahoe Outdoors Game Crystal Puck with game used ice. So thanks to Doreen for all the email support. Also thanks to Charlie and @FanaticsSupport for the assistance when I brought up the question on twitter. Everyone was awesome help clearing up this confusion.