AtPerry's Healing CrystalsReviews of shop.atperrys.com

Response from AtPerry's Healing CrystalsApr 12, 2022

Hello Katelyn, Thank you for taking the time to give us a review. Let me address the concerns that you have mentioned here. [1] Item arrived with missing rhinestones - as per checking on the tracking information which you an see below: https://t.17track.net/en#nums=420992069274890284968863763186 The item has been delivered as of March 11, 2022 and only after more than a month you reported this to us via this review. We checked our emails and found out that we did not receive any emails from this email address: [email protected] Hence, how can we solve something that has not been reported to us. Also, again as mentioned, you only reported this to us after more than a month that it has been delivered. Please also note that any item can be damaged during transit and that is beyond our control that is why we offer 60 day protection period. [2] Our warranty covers 60 days so we can absolutely replace your item without any problem. Just send us an email at [email protected] along with the photo of the item and we will replace it. Moving forward, if you have any issues with your item, it would be better to report it immediately instead of waiting after a month then complain. [3] Shipping time is beyond our control and there are delays that are inevitable but I beg to disagree that we failed to provide tracking information because we did and we have proofs that we did. We sent it twice via email: [email protected] and via SMS +1 509-599-1188 If you have not received it, then we don't know what the issue is. Also, you can reach out to us anytime to ask about your order and we will be glad to assist you. For now, I will be waiting for your email along with the photo of the item so I can send you the replacement. Thank you and have a nice day!!

Response from AtPerry's Healing CrystalsDec 26, 2021

Hello Gloriemar, Thank you for taking the time in giving us a review. I apologize if the packaging of your order is not to your liking. As per the description of the stones, those were already provided on the product description page. If in case you missed it when you placed the order, kindly refer to this link: https://shop.atperrys.com/products/natural-raw-crystal-reiki-weave-rope-necklace-1 Furthermore, regarding the shipping time, it is beyond our control although we do our best to deliver all orders before Christmas, it really depends on the shipping process and delays that are sometimes inevitable such as bad weather, customs inspection, package traffic. I do apologize for the inconvenience. I am hoping for your kind consideration. Thank you and Merry Christmas.