ShoemallReviews of shoemall.com

Products ship quickly and quality is good. Returns are HORRIBLE! They charge you $7.95 using their label. It is a USPS label that gets transferred to FedEx. They don’t refund until the product reaches a specific warehouse. I received 3 different emails telling me “We Have It and to wait another 7 to 10 days for the refund. Refund only came after I emailed informing them that It was the third email. I experienced this with 2 different returns. It takes about 3 weeks from mailing to see the refund. I will only purchase from them if I am 100% sure on the sizing and will be sure I will not need to return.

Use caution when ordering you have only 60 days to return from purchase date but I still haven't received my order which was placed on nov,23 and they don't tell you it goes from fedex to usps and I have no delivery date.

Ordered leather boots 10/9/21 told in stock but then said can't ship until 11/25/2021 didn't ship contacted said can't promise anything supposed to ship 12/25/2021 I told them to cancel order just be because they say available at time of ordering doesn't mean they are available will never deal with them again

I will never order with ShoeMall again. Refund took 3 weeks after numerous calls. Once I spoke with Kim, a supervisor with ShoeMall, all was taken care of correctly. She is a gem!

Horrible service and cheap customer service. Sent me shoes that were two sizes too large. I paid $9 to ship them back AND then they only gave me credit (5 weeks later!) for shoes but charged me for the shipping to me of $7.48. Shoes appeared to be slightly worn from previous customer who must have also sent it back. Stay away from them and its better to pay 20% then all that trouble. CHEAP COMPANY!!!!

⁴³⁸⁻³⁴⁹⁸I purchased from bomenaa.com - false advertising, The size is only stated on the box. The shoes I received are too big when I tried them on and I know they are a full size larger when I compared them to my existing shoes. All of this is below the reputation of this company. I tried to deal with trusted companies I gave 2 stars only because they responded to my emails in a timely manner and the shoes look like the pictures.i was trying to return this shoes back to the company so iwent online and i found their help dial which is ⁸have great customer service Finally got the return address to return this shoes back to the company When ordering you dont know its from China until after the transaction goes through and you see it on PAYPAL. DO NOT BUY FROM THEM EVERDO NOT BUY FROM THEM EVERDO NOT BUY FROM THEM EVERDO NOT BUY FROM THEM EVERDO NOT BUY FROM THEM EVERDO NOT BUY FROM THEM EVER

As a Customer service representative myself, I was absolutely stunned by the level of rudeness I received from a supposed Supervisor. First, the representative that I gave my order number to, said she couldn't find it and then passed me on to her "Supervisor", who received no communication from the representative that spoke with me about the issue I just explained to her, so I had to explain it all again. This argumentative person ("Supervisor") continuously talked over me, without hearing what the problem appeared to be, or hearing me out before interrupting me. The simple issue was the initial representative didn't pass the order number in question to her "Supervisor". I was able to finally tell the "Supervisor" that the order number she repeated to me wasn't the order number in question. In my frustration, I just hung up. I went into my Shoemall account page and finally figured out which order the refund charge was for. Love Shoemall.com products, but Customer Service Reps need retraining.

I just got off the phone with two of the most horrible reps that actually YELLED at me over the phone. over talking me and it was due to a return that I sent back and Fedex possibly lost. I filed a dispute with my bank and I should be getting my money back from them. Fedex is also an incompetent company that needs to be kicked in the a** for loosing a package.