ShoemallReviews of shoemall.com

My wife ordered my new balance from shoemall because the particular color/style I wanted was out of stock at every walk in store including footlocker and champs as well as diks sporting goods(wouldn’t let me type the actual name). Shoes arrived on time without issue through fedex! Just a little word of advice to future review readers/potential customers, IF YOU DONT KNOW YOUR SHOE SIZE DONT ORDER SHOES ONLINE..(not yelling just emphasizing..) only concern I did have at first was the box the shoes came in it wasn’t a new balance box just a generic brown box. I’ve owned probably 15 pairs of NB over the past 20 years or so and they’ve always came in a NB box either way the shoes are legit and sized just right!! Will most likely order from them again.

I returned my purchase on 4/21/2022, they received the shoes back on 4/29/2022. I still have not received my refund. I have sent 2 emails to customer service with no response. I will never order from Shoe Mall again.

Horrible customer service! Took money out of account day shoes shipped. Package lost and they will not replace or refund till they file in 15 days with fedex. So I’m out money and no shoes.

They have the worst shipping EVER!! And they make you pay for it!! 12 days for shipping??? I have had faster service from China!! Use shoebacca instead my wife did same day and was wearing her shoes 7 days before I even got mine!! Read the other reviews and you'll find their customer service is some of the worst!! Never again!!

Ordeted shoes in January 4, 2022. Emailed 2 days later that they were backordered until February 25th. Called on February 25th informed they were backordered until MAY. Yeah I said MAY. I got the boots on sale I believe the company didn't want to ship at that price. TERRIBLE CUSTOMER SERVICE...

We needed to expedite shoes within 5 days for an upcoming trip. Other online companies admitted dates were not possible. Shoemall promises 3 day delivery for an additional $25. We are ready to go but without the product. The original shoe cost was $34 plus tax plus $25 delivery fee. We basically paid double! They do NOT tell you that USPS is a subcontrator of fedex so when we track through the fedex website, the package is "delayed". Its no wonder they only have 2 stars. Truely wish I had reviewed this company before purchase. AVOID!!!

I ordered a pair of Toe warmer boots.. the arrived quickly.. less than a week. The customer service was great when I called im to order them.. I had them shipped to a different address than on my credit card. I have no complaints.. they arrived securely packaged. I will order from them again.

The WORST! They charge you to return items that are sized improperly. I take a 7m but the shoes did not fit. Why would you ever deal with them when ALL competitors make returns easy and free. Don’t ever buy from them. I will post this everywhere I can and as often as I can. What a rip-off company!!!