ShoemallReviews of shoemall.com

I ordered from ShoeMall but through Amazon. Shipping was doing fine until today when I got a message from Amazon saying that FedEx SmartPost was not able to deliver the package. No where did ShoeMall ever state that there had to be a signature for the item to be delivered. The purpose in having something shipped to your home is so you don't have to go to the store to pick it up. So now I have to drive 30 miles to my FedEx Hub just to pick up the order. Buyer beware!

If I could leave zero stars I would. They sent me some shoes I didn't order. The old bait and switch, a photo of some shoes different than what you are sent by them. Steel toed shoes that look different than what I ordered. Im not allowed to wear steel toed shoes at my job. Not cool. You won't find any return option on their website. RUN!

I guess I should have read the reviews on this company before I ordered. The shoes did not fit and they were returned promptly. After many attempts to get a refund to no avail. I then received the shoes back after 8 months later. Customer service stated that I waited too long to return. Where have these shoes been for 8 months? Worst service that I have ever encountered. Never, never buy from this company again!!

I think I got fake knockoffs of the normal shoe I get. Or the quality has gone way down. I get the same work boot’s every 1-2 years. Never had a problem before but this year when I got the boots they start falling apart after only a few months. I contacted shoe mall and they only offered a 60 day return. Last pair I will purchase from shoe mall.

I was really hesitant to shop at ShoeMall after reading reviews here, but they were the only retailer with the shoes I wanted available in my size. My transaction was flawless. I ordered a pair of sandals from a brand I've worn before, so I wasn't anticipating any fit or quality issues. The shoes arrived within a week, nicely packaged, and without any issues (brand new, never worn, no scuffs or marks). I'm very pleased with ShoeMall and will shop there again.

Worst shoe company I have ever ordered from. I returned two pair of shoes. I did not receive my refund for one pair until six weeks later. Regarding the second pair, I received no refund. I have spoken to customer service a number of times but, to know avail. I am never to see my refund. Goodbye forever to ShoeMall.

Worst customer service ever. They made the mistake and shipped it to the wrong address but would not give me a refund or reship it to the correct address. Worst company ever. Shop at Amazon. You will receive much better customer service. The rep stated the company made the mistake and the manager scolded him for saying the truth. What a joke. I will not ever recommend this company nor will I ever buy anything from them again.

Very poor customer service. I never got my product, and company refused to issue refund even though shipment 10 days late. Kept telling me to "give it a few more days." Don't buy from them!