Shoe CarnivalReviews of shoecarnival.com

I am very unsatisfied with shoe carnival & how they handle their exchange policy online . All I wanted to do is exchange my shoe for a different size & was told that i needed to go to the store for an exchanged size & if the store does not have my size , ( in which the stores do not have my size ) , then I have to reorder the shoe online & pay the difference, when the first time I ordered online I bought one pair and got the second for half off , and now I have to reorder the shoe I need in a difference size online and pay the difference, does not make no sense . I will not be a returning customer to shoe carnival . Sent from my iPhone

Because they require masks even to people who are exempt i will never shop here again. They are extremely rude and don't care about people that have medical problems and can't wear a mask

Just bought a pair of Dr. Martens online. EXTREMELY disappointing to find out the Docs being sold are made in Vietnam, and not in the UK as all Docs used to be. While I'm not sure if they are knock-offs or not, it is upsetting to pay $100.00 for a pair of boots that aren't made where they originated from, or where you think they are coming from. Be sure to check where they are made if you buy them from here!!

I did not like my online experience! Show Carnival is the WORST at online returns...! I deal with a LOT off online ordering and returns....SHOE CARNIVAL LOOSES MY ONLINE BUSINESS!

Advertised free returns but now says $6 to return a pair of shoes that I bought for $20. Will never purchase from them again.

Worst place to order shoes from literally all month I've ordered shoes and they cancel it the next day with no explanation!! I'm Literally shopping somewhere else because they obviously don't want my business!! It's frustrating!! And they are the only ones with the shoes I'm wanting for my daughter. I gave up trying with them.

I ordered a pair of Shoes for a Friends Birthday which never got put in the Box by Incompetent Person in the Warehouse and then I asked for a full refund since I didn’t have time to wait for a replacement and get told the Credit Department is backed up and My refund won’t even get processed until 10-15 Business days, that is majorly unacceptable especially since I had to take more money out just to get a replacement of My Own for My Friends Birthday elsewhere and really need the Money back ASAP for the Shoes I never friggin got, so first I get screwed over with the Order then Refund.

Offered a $10 off coupon & free shipping for new customer, but could not get either to work online..Had to call them, with a 15-minute hold time (that was the best part of the transaction..Cust rep still could not get discounts to go through, but after an hour+ of my wasted time, I just bought them anyway (and this was the only place that had these in my size)..THEN after they had my billing info, the price went up $1.30..BECAUSE THE PRICE GIVEN ME WAS "ONLY AN ESTIMATE"..So almost 2 hours & $20 more than offered, I might get a pair of shoes someday.. DON'T EVEN LOOK ON THEIR SITE..YOU WILL BE SORRY