They can charge your card without return to you, and very poor support
Response from ShipToBoxNov 18, 2021
Hi Yahya,
Charging a customer for an order or as a verification step for adding the card never happen without the customer's permission, if you can provide us with the account number we can check with you since we didn't find any account under your name
thank you
Marketing Team
MM
Mena M.
Mina Mokhtar
Very respectful people very helpful and
Cooperating... thanks alot
Response from ShipToBoxNov 18, 2021
Hi Mina,
It's wonderful to hear that you got great service with Ship To Box, thank you so much for supporting us with this review, we hope that you will always be with us in the future!
Thank you
Marketing Team
PA
Per Ankjær D.
Great experience and dialog through…
Great experience and dialog through whatsapp - their HomePage udbetalt confusing. But so glad for All communication through whatsapp.
Response from ShipToBoxNov 18, 2021
Hi Per Ankjaer,
Thank you so much for the fair feedback, we are trying to improve our service and website design within this period hope you are going to like it! appreciate your support to our communication way
Thank you
Marketing Team
SS
Shankar S.
Laptop order from Microsoft US site
I tried to order a laptop in Microsoft US site. But Microsoft did not allow the other country credit cards. Assisted buy is the only option I can try. I searched various websites and chose shiptobox that offers both assisted buy service and address service. Initially I was not confident but the shiptobox communication through the WhatsApp is very quick and good. Order was through and shipment also done in time. Shipping cost is more or less same as standard prices offered by the courier services. I received the product without any damage. I am satisfied with the assisted service or shiptobox. I definitely recommend to my friends.
Response from ShipToBoxSep 26, 2021
Hi Shankar,
Thank you for your honest and detailed feedback, we are glad that Buy For Me service and team helped you! Your kind words about Ship To Box mean a lot to us and lets us know we’re on the right track!
Thank you
Marketing Team
ME
mehdi
A very professional company!
i have had a good experience with this shipping company, all my orders have arrived safely at their destination in us , the customer service is very good , Mr Saeed has always been there to answer my questions everytime.
Response from ShipToBoxJul 8, 2021
Hi Mehdi,
Thank you for providing such honest and detailed feedback about Ship To Box, really appreciate the time you took to evaluate the service as your opinion matters!
Thank you
Marketing Team
HE
helmi
اولا عشان اكون منصف انا عميل مع الشركة…
اولا عشان اكون منصف انا عميل مع الشركة من فتره وهما يعرفو كمية الشحنات الي تم ارسالها عن طريقهم في فتره بسيطة وكانت عملية التجهيز تتم بسرعة طبعا لان انا بأدفع مقابلها.
مشكلتي مع الشركة بإختصار :
١- تم طلب تجهيز وارسال شحنتين لي من امريكا الى دولتي طبعا شحن سريع.
٢- دائما اختار شركة DHL لثقتي فيها.
٣- ارسلت الشركة Shiptobox ارقام الشحنتين.
٤- مر اسبوع ولم تخرج الشحنتين من امريكا مع اني دفعة قيمة شحن سريع 4 الى 5 ايام والمفروض تصلني الشحنتين.
٥- تم التواصل مع شركة DHL للاستفسار وكان الرد صادم لي بأن الشحنات لم تسلم لهم فقط تم تسليم البينات.
٦- ارسلت رساله لشركة ShipToBox للاستيضاح عن الشحنات وقد اخبروني بالتواصل مع DHL وسيتم الرد علي.
٧- تم شحن شحنه واحده فقط اما الاخرى حتى تاريخ اليوم 5/6/2021 لم تصل الشحنه.
٨- تم التواصل مع الشركة طول هذه المده ودائما ردهم سوف يتم التواصل مع شركة DHL لمعرفة اي معلومة عن الشحنة وطبعا لا رد.
٩- طالبت بتعويض عن قيمة الشحنة وقيمة ارسالها، كان ردهم سوف يتم اخبار الادارة والرد علي، لا رد ايضا.
انصح بعدم التعامل مع هذة الشركة لان لا يوجد مصداقية وتحمل مسؤولية اخطائهم .هل من المعقول ان اخسر مبلغ 197.87$ بسبب خطاء من شركة للاسف انا تعاملت مع هذه الشركه بسبب انها من اصول عربية وقلت هم اولى من اي شركة اخرى لكن كنت مخطئ لان الشركة الامريكية السابقة كانت شركة ذات مصداقية ومسؤله.
واخيرا لاحظت انا قيمة الشحن مكلفة عن اي شركة اخرى وهذا بعد التواصل مع شركة DHL هنا في بلدي.
First, to be fair, I have been a customer with the company for a while, and they know the amount of shipments that were sent through them in a simple period, and the processing process was done quickly, of course, because I paid for it.
My problem with the company in a nutshell:
1- A request was made to prepare and send two shipments to me from America to my country, of course, fast shipping.
2- I always choose DHL because I trust it.
3- The company Shiptobox sent the numbers of the two shipments.
4- A week has passed and the two shipments did not come out of America, although I paid a value of fast shipping 4 to 5 days, and I should receive the two shipments.
5- DHL was contacted to inquire and the response was shocking to me that the shipments were not delivered to them, only the evidence was delivered.
6- I sent a message to ShipToBox to clarify the shipments and they told me to contact DHL and I will be answered.
7- Only one shipment was shipped, while the other until today 5/6/2021, the shipment did not arrive.
8- The company has been contacted throughout this period and they always reply. DHL will be contacted to find out any information about the shipment, and of course there is no response.
9- I demanded compensation for the value of the shipment and the value of its dispatch. Their response was that the administration would be informed and a response would be given to me, no response either.
I advise not to deal with this company because there is no credibility and bear responsibility for their mistakes. Is it reasonable to lose the amount of 197.87 dollars because of a mistake by a company? Unfortunately, I dealt with this company because it is of Arab origins and I said they are more important than any other company, but I was wrong because the American company The former was a credible and responsible company.
Finally, I noticed that the cost of shipping is more expensive than any other company, and this is after communicating with DHL here in my country.
Response from ShipToBoxJun 7, 2021
Hi Helmi,
Thanks for sharing your feedback. We’re sorry your experience didn’t match your expectations. It was an uncommon instance, currently, we are investigating and will get back to you with an absolute solution that makes you satisfied with the service! Apologies again.
Marketing Team
AB
Abdulwahab
I worked with ShipToBox for almost five…
I worked with ShipToBox for almost five years, with out any major issued and will continue working with such great company.
Many Thanks. AAM
Response from ShipToBoxJun 4, 2021
Hi Abdulwahab,
We can’t thank you enough for the kind words about Ship To Box. Your review means a lot to us and lets us know we’re on the right track!
Looking forward to seeing you as always!
Marketing Team
MH
Mohammed H.
Mrs mohammed hatem
Mrs. Doha is very helpful, always eager to help, and it is important for her to help the client .. I wish her more progress and success.
Response from ShipToBoxMay 27, 2021
Hi Mohammed,
Thank you for supporting our customer service team member with such a beautiful feedback, Looking forward to always coorperating with you!