ShipToBoxReviews of shiptobox.com

I've been using ShipToBox for my forwarding orders & was previously so happy with their service that I left them a 5-star review in the past. Unfortunately, I am now facing a completely different situation and an incredibly disappointing attitude from their team. FedEx delivered a 2-box shipment of high-value inventory to their New Castle warehouse on Tuesday, October 20th. One box was scanned into my account, but the second box has completely vanished. According to FedEx tracking and the official Proof of Delivery (POD), both boxes were delivered and signed for at the exact same time. I have been contacting ShipToBox continuously since Wednesday via both email and WhatsApp, and I have received absolutely zero info on the progress of any investigation. 3 business days have passed with no action at all. After ignoring me for days, they are now telling me to wait until Monday just to start looking for it! I completely counted on shipping out my parcel this week to receive it early next week. Now my timeline is ruined, and they are telling me to wait for god knows how long. As a loyal customer, the complete radio silence and total lack of urgency or accountability is unacceptable. I need an operations manager or supervisor to contact me immediately with a formal case number and an actual update on the physical search for my missing box today.

The response from the agents is prompt and precise, always reloving the matters raised. I do commend in particular the response from Agent Adam in this case, as a good example.

Thinking of signing up for account. Answered some tricky questions covering receiving difficulties I experience with my current shipper. Thankyou Adam

Thank you Mr. Adham very intelligent man and helpful

Thanks to Adham for being so helpful in the call. Amazing support! Looking forward for my packages being shipped!

Excellent service and genuinely outstanding customer care We have been extremely impressed with Ship to Box from the moment we opened our account. We regularly work with international purchasing and forwarding services across Japan, China, Canada and elsewhere, and the level of service we have received from Ship to Box has genuinely stood out. Emmy in particular has been fantastic. We recently had several time-sensitive orders due to a supplier running a short flash sale, and she and the team acted incredibly quickly to help us get everything processed. Communication throughout was excellent — we were kept informed, questions were answered promptly, and everything was handled efficiently and professionally. Having dealt with a number of international purchasing and forwarding services, Ship to Box has very quickly become one of the services we would confidently choose to use again. A genuinely excellent experience so far, and we look forward to placing many more orders with them in the future. Highly recommended.

Really responsive and professional. Taking care of my shipments with maximum efficiency. Would really recommend

Out of 10 of my parcels, they only put 8 in the final box. As a result, I didn’t receive two retro games worth about $100. The company hasn’t contacted me in any way; they reply to messages only a day later and claim they’re clarifying something with their own warehouse. Terrible experience — I wouldn’t recommend it.