ShipToBoxReviews of shiptobox.com

The repacking service itself works, but the customer service and pricing transparency aren’t great. I constantly felt like I had to pry just to get basic information, like finding out my invoice included a $60 'remote area' fee that wasn't clearly broken down. Another issue was the support. They were the ones who offered me a discount, but then they ignored my messages for hours when I asked them to actually apply it. When they finally replied, the grand 'discount' was a measly $5.

After extensive research, I chose ShipToBox because their shipping rates were the lowest compared to other forwarding companies. My first shipment was smooth—no delays, decent customer service—so I continued using them. However, major issues emerged as I shipped more: Hidden Rules & Fees: Initially, I shipped 7 perfumes with no problem. Later, I was suddenly told there’s a “2 perfumes max per package” rule, forcing me to split shipments (and pay way more). No prior warning—this “new rule” was only revealed after I’d already ordered. Damaged Monitor & Zero Accountability: My gaming monitor arrived damaged. Customer service (via WhatsApp) replied slowly and eventually said they’d file a claim with FedEx. After weeks of back-and-forth, they told me the claim was denied and offered no compensation, refund, or return. They washed their hands of it entirely. Pros: Cheap rates (initially). First shipment was hassle-free. Cons: Unclear, changing rules (like the perfume limit) with no notice. No protection for damaged items—they blamed FedEx and left me with a loss. Slow, unhelpful support when issues arise. Conclusion: If you’re shipping low-risk items, maybe it’s worth it. But for fragile, expensive, or bulk orders, look elsewhere. The lack of transparency and refusal to take responsibility for damages is unacceptable.

بريد جيد اتعامل معه منذ سنوات والسيد ادهم من الدعم الفني كان متعاون واجاب على تساؤلاتي كامله. المشكله في التأخير الشديد في تسليم الشحنات الى شركات الشحن وايضاً المستودع لايعمل في عطل نهايه الاسبوع ولن يتم استلام الشحنات الواصله في عطل نهايه الأسبوع

Been using them for the last year, had no problems, shipped at least 20-30 boxes with them however the last box, a jordan shoe was missing. I’ve contacted them about this, they repeatedly say they have checked the warehouse however every time I try to raise security concerns they see it as a personal attack and defend the company or blame my countries customs authorities, I know the shoe wasn’t stolen during shipment as the box was neatly packed and there was no gaps in the box, so I believe it went missing from their warehouse , I’ve repeatedly asked for them to check cctv footage and no reply has been received. If you are shipping expensive products and branded items I don’t recommend using them as there is always a risk of loss. Also, the fact that instead of actually doing an investigation and seeing what really happened, they immediately defend their company and pass the blame on, this is not how a company should deal with issues, it’s quite disappointing as with other issues they are helpful and friendly. I hope through this review they will improve security and ensure that customers packages are safe.

Hi Recently i had 2 boxes shipped. One with fedex and the other with dhl . I was charged for 2 pounds more . Of course we would get to the volume weight and actual weight issue. I asked fedex to send me the shipment details and they sent 2 lbs less than what shiptobox charged. When i asked about this tjeh said fedex checks the dimensioms at different stages and i should wait for final delivery. At final delivery i got from fedex the same dimensions . So they said they will check and get back to me . Of course they did not . Of course i have photos to prove this The shipping rates are also slightly overpriced Need to keep an eye on weight as this is a big issue

I paid a lot of money and I have been waiting for more than a month About the stuff they were very friendly and helpful especially Ghazy he’s very helpful Thank you ghazy

You have to be very careful especially if your country charges big custom taxes on imported goods. shiptobox claim that they have a service of removing the price tags and they charge you for it, but actually; all price stickers and tags were left on each and every single unit. this results in big custom taxes and I have to re-export all goods received. I filed a claim with shiptobox customer service and i have been ignored, there not even an apology word sent to me...also, they will take long time to box your items. I decide to ban them entirely..very bad customer relation service indeed