Mr. Adham was very helpful, smart and honest. Best customer service
Response from ShipToBoxApr 10, 2022
Hi Mohamed,
Thank you so much for your trust in Ship To Box service and team, we really appreciate that
Marketing Team
SG
Samir G.
C'est tres intéressant
C'est tres intéressant, et sérieux, 5 /5 le travail avec cette entreprise,
Mes remerciements à toute l équipe et surtout à addam . Bon ramadan.
صحا فطوركم
Response from ShipToBoxApr 10, 2022
Salut Samir,
Merci beaucoup pour votre confiance dans le service et l'équipe Ship To Box, nous apprécions vraiment cela
Équipe de marketing
D
انور ا.
شركة ship to box من الشركات الخدمية…
شركة ship to box من الشركات الخدمية والمتعاونة بسرعة ودقة في انجاز الطلبات ، واسعارهم مقبولة . وموظفيهم متعاونين جدا
Response from ShipToBoxApr 6, 2022
اهلا انور
شكرا علي ثقتك في خدمتنا و فريق العمل. نتمني نظل دائما عند حسن ظنك
شكرا
قسم التسويق
AK
Ammar Khalid S.
Thanks a lot
Thanks a lot
Thanks Mr.Adham for your help and support
Response from ShipToBoxApr 6, 2022
Hi Ammar,
Thank you for your valuable feedback
Marketing Team
MY
Mwen Y.
Shitobox kept customer package refused to return to Amazon or Ebay to force customer pay HIDDEN FEES
* You will pay hidden fees for Ebay, Amazon cancel and
Return ]
* You will pay for their bad decision, mistakes, errors]
* If you don't agree of a charge they charged you, they
will keep your Amazon or Ebay package they won't
return them, so you will not get refund from Amazon
or Ebay. They kept 2 of my Amazon return items,
however, since the items cost less than $20 Amazon
still refunded me the money. But Shiptobox still has
the package and it has been since last year 2021,
now It's 2022.
* They threated of charging customer when send your
package to wrong courier and the courier refuses to
deliver the package to your address or city, then
when you explain to them and all they want you to
know is that you will be charged if the package is
return even if the courier refused to bring it to you.
Once they shipped it to you whatever happens to
your package they don't care, and if you do not
receive your package they don't care.
Note that most good reviews you see on Shiptobox.com are fakes, not real they seem like from their own self fake accounts or Family or friends that know them. But my reviews are 100% real, I am legit and I got screenshots after screenshots from Shiptobox.com, their e-mails, WhatsApp and live chat conversations with Adham, Ghary, Allah.
Based on my experience with this company, it is very risky to ship your expensive items from Amazon or Ebay with this company because people that work there only care about charging you HIDDEN FEES, fees that you did not know when signed up with your free account.
For example, they charge you a fee if you cancel your order from Amazon or Ebay to return, so they charge you fees for CANCELLATION AND RETURN FEES. That wasn't mentioned in their membership. Plus, they still make you pay for each box they receive for you from amazon, eBay or anywhere even if you return and not shipping again. I got charged more than $25 because I cancelled and returned orders from Amazon after they told me my package could not be delivered with DHL and USPS would cost almost $200 to ship it. They did not even send message notice to customers to know there was a change on their system until after you already purchased and ready to ship that's when they would tell you they do not do this or that anymore, so that it's ground for cancellation if you didn't know, but they don't care about their when they are wrongs, their bad actions, mistakes they will make you pay for them. They are not going to take responsibility and say sorry we will not charge you we will work it out. They just stat silence and let you say whatever you want to say on the chat line or WhatsApp them, email them they won't charge anything. They are just going to tell you the same thing over and over: " We are working on it, when we are done, we will let you know." Days will pass and weeks will pass, they still want you to wait and wait.
Now here is the worst, before shipped a package to me using Fedex, I asked Shiptobox.com to " WRITE A NOTE TO FEDEX state that DO NOT TAKE THE PACKAGE IF YOU ARE NOT GOING TO DELIVER IT TO THE CITY ADDRESS ON LABEL. " But Shiptobox.com did not do it, they did not care not listen to me, so they shipped the package to me without NOTICE TO FEDEX.
So, upon arriving in the country FedEx facility, FedEx changed my address on the label to own FedEx facility address to another city and ready the package for pick up. I can't pick it up as I warned Shiptobox.com and now the package has been stuck there since last week because FedEx refused to deliver the package to me, despite charging me $45 more for Remote Area or Out of Area service fees. Shiptobox staff have done nothing besides sorry, they threatened me for responsible fall FedEx charging them for fees of package return to them. And They are now plaining and keeping my AMAZON AND EBAY items and not give them for me to get Refund.
But Shiptobox people do not care and now they THREATED ME to charge me fee if the package is returned. My package is worth more than $300 plus more than $100 for shipping fees.
Now my biggest worry is that they are plaining of keeping my Amzon or Ebay products and not returning them based on chat I have with them. I need to know if that's legal can they keep and not return my returning to Amazon or Ebay.
They have done that in the past and still have items there not return that I gave them shipping label to return.
Response from ShipToBoxApr 4, 2022
Hi Mwen Ye,
We first want to apologize for the inconvenience, and we want to make it clear as we investigated your case many times with you.
First, you made an order on the 11th of March and we told you then it's not that safe to use FedEx, especially in the requested delivery remote area and popular for couriers with civil wars, and you should wait for DHL which is safe more and to avoid any returns which will cost you return fees, however, you insisted on delivering it by FedEx, you requested to add a special note on FedEx system and we also told you it's not an option on the system itself, as we know that you already received your order from your country facilities right now. and the other shipment you returned to your seller our warehouse already handed it to their courier. As we also discussed earlier with FedEx about the remote area fees we agreed on refunding it to you and you also requested to get it as a wire transfer bear in mind that the wire transfer fees will exceed the fees we are refunding and you also refusing to add a credit card to give you the amount on or adding it to your wallet on the website.
Regarding the other fees, all are clear through our shipping rates page on the website highlighted under it, also we have many good reviews from different customers and countries which maintain our credibility to our customers. Appreciate your understanding!
Marketing Team
HE
Hassan E.
Thanks alot
Thanks alot you for support
Response from ShipToBoxApr 4, 2022
Hi Hassan,
Thank you for your valuable feedback
Marketing Team
MM
Mariam M.
عمل ممتاز
عمل ممتاز، خدمه فعاله وراقيه افضل خدمة الواتس اب لانها تسهل من عملية الطلب و التواصل في حال وجود اي استفسار. تعاملت مع الاستاذ ادهم ، استاذ محترم ومتفهم يرد على الرسايل بسرعه ويشرح بطريقه وافيه. اشكرك استاذ ادهم
Response from ShipToBoxApr 4, 2022
اهلا مريم
شكرا علي ثقتك في خدمتنا و فريق العمل. نتمني نظل دائما عند حسن ظنك
شكرا
قسم التسويق
YH
yousof H.
شكرا كثيرا لكم
أشكركم بشدة على تعاونكم وتفهمكم لكل متطلبات العملاء انتم فعلا بحق أفضل شركة شحن تعاملت معها وأشكركم على اختياركم افضل الأشخاص في خدمة العملاء وشكرا لك يا أ. أدهم على تعاونك معي وصبرك وتفانيك في عملك أنتم فعلا مكسب للشركة وبحسن تعاملكم تجعلونا كعملاء نسوق لكم في كل مكان شكرا كثييرا لكم
Response from ShipToBoxApr 4, 2022
اهلا يوسف
شكرا علي ثقتك في خدمتنا و فريق العمل. نتمني نظل دائما عند حسن ظنك
شكرا
قسم التسويق