Customer service representative Adham Al-Adham is a professional and responsive person who helped me with the American shipment.
Response from ShipToBoxSep 26, 2025
Dear عناية,
Thank you so much for your kind words! We’re delighted to hear that Adham Al‑Adham was able to provide you with professional and responsive support for your American shipment.
It’s feedback like yours that motivates our whole team. We’ll be sure to share your praise with Adham — he’ll be thrilled.
If there’s ever anything else you need, we’re here to help.
Warm regards,
The ShipToBox Team
AN
Aniceman
Fake reviews.
Fake reviews.
dealing with Arabs who lives in not their countries is the worst decision you will ever make . not saying all Arabs but those who are bunch of scammers running forwarders services.
an another advice STAY AWAY from especially that called fishisfast
Response from ShipToBoxSep 27, 2025
Dear Aniceman,
We’re sorry to hear about your negative experience and take all feedback seriously. At ShipToBox, we are committed to providing transparent, trustworthy service to all our customers regardless of background or location.
We value honesty and integrity above all and stand by the quality and professionalism of our entire team. If there was any misunderstanding or issue during your experience, we encourage you to contact us directly so we can address your concerns personally and work toward a resolution.
Thank you for your feedback.
Sincerely,
The ShipToBox Team
AI
AUDIOVIDEO_ITALY
I have used two years ago this service…
I have used two years ago this service to send one very small Package from USA to Italy I have paid more than $100 YOU ARE ONLY ROBBERS !!!!
Response from ShipToBoxSep 27, 2025
Dear AUDIOVIDEO,
Thank you for sharing your feedback. We’re sorry to hear that you felt our pricing was not aligned with your expectations. At ShipToBox, we strive to offer competitive rates while providing reliable and efficient shipping solutions worldwide.
Shipping costs can vary based on factors like package size, weight, destination, and the shipping options selected. If you’d like, we’re happy to review your past shipment details and discuss how we can better meet your needs in the future.
Please feel free to reach out to our customer support team anytime—we’re here to help.
Sincerely,
The ShipToBox Team
AA
ASHRAF A.
شركة نموذجية
شركة نموذجية
وشكر خاص للاخ ادهم ساعدني كثيرا
Response from ShipToBoxJul 7, 2025
Hello Ashraf
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
D
ابراهيم ١.
الاستاذ أدهم خدوم ماشاء الله تبارك الله…
الاستاذ أدهم خدوم ماشاء الله تبارك الله
ومتعاون
Response from ShipToBoxJul 7, 2025
Hello Ibrahim
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
KK
KK
A rude and clueless company
On the 30th of July 2025 at approximately 9:55 AM New York time, I spoke with agent 02 over live chat to enquire if Ship To Box delivers class 9 dangerous goods. I was told no, so I ended the conversation. Afterwards I questioned myself if agent 02 really knew what a class 9 dangerous good was, so, I returned to the chat to ask. As soon as it connected, I was presented with agent 07, who immediately disconnected me. This looked like they didn't want to do business with me, but I give Ship To Box the benefit of the doubt that perhaps I just had a crap agent, so I connected again and was once again presented with agent 02, who would then not answer me when I queried if he knew what a class 9 dangerous good was.
A class 9 dangerous good is, for example, a can of deodorant - an aerosol.
I looked up prohibited items on the websites of the couriers that Ship To Box uses, and they state they do handle class 9 dangerous goods, so, Ship To Box is just a really crap mail forwarding company. Not just because their customer service is rude, but also because the company is weak in knowledge and capability.
Response from ShipToBoxJul 2, 2025
Dear Nikolas,
Thank you for sharing your detailed feedback. We sincerely regret for that.
Regarding your inquiry about Class 9 dangerous goods such as aerosols: We’d like to clarify that, as outlined in our company’s Terms and Conditions—as well as those of our shipping carriers "DHL, Fedex, ..."—aerosol products are classified as hazardous materials and are prohibited from being shipped. This policy is in place to ensure compliance with safety regulations and to avoid any risk during transit.
We understand your frustration, especially given the complexity of shipping regulations, and we truly apologize for any confusion or inconvenience caused. Your feedback is important to us.
Thank you again for bringing this to our attention.
Best regards,
Customer Support Team
MM
Mohamed Mohamed I.
Very good service and adham was really…
Very good service and adham was really helpful
Response from ShipToBoxJun 26, 2025
Hello Mohamed
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
AB
Abdessamad B.
شكرا لك سيد ادهم خدمة عملاء شركة شيب…
شكرا لك سيد ادهم خدمة عملاء شركة شيب توبوكس ممتازة
Response from ShipToBoxJun 20, 2025
Hello Abdessamad
Thank you for the wonderful feedback! We're so glad that Adham was able to guide you through the process with professionalism and care. We truly appreciate your support!
Thank You
Customer Service Team
