ShipsuranceReviews of shipsurance.com

Shipsurance has really perfected their claim process with excellent communication, prompt replies and quick claim approval. We use this company for all of our Etsy vintage items.

I own an e-commerce business and we spend thousands with Shipsurance insuring every package with a value over $200. A couple weeks ago we filed our first damage claim and it has been a nightmare since. We filed 4 different claims since the shipment consisted of 4 pieces and all were damaged during shipment. Total insured value we paid for was $8800 and we requested just a fraction of that for repair costs after getting a repair estimate (which they requested). Items were packaged to the industry standard and were packaged the same way we've packaged hundreds of items in the past with no issues. Shipsurance requested multiple photos and information repeatedly of the same items. Practicing patience we provided everything that was requested. The last request from them was for further photos of the damage on the items, which we provided. A few days later our claim was denied for "insufficient packaging" which is odd consider the last request for photos from them was for item damage, not packaging (packaging photos were provided weeks earlier). My follow up email to my representative requesting a re-evaluation has gone unanswered for days now. This company will do whatever they can to deny claims, despite us spending thousands with them over the years. It's highly disappointing to now realize we've had false trust in Shipsurance after all these years.

My customer received a damaged espresso machine valued at over $2,500. Unfortunately, they no longer want to keep it because Shipsurance has made the claims process incredibly difficult. To even consider covering the damage, Shipsurance requires two repair estimates. The machine weighs over 100 lbs, and each estimate involves a minimum of 3 hours billed at $100 per hour. That means I would need to spend at least $600 out of pocket just to maybe qualify for coverage, even though the actual repair might cost less than the estimates. Worse, Shipsurance clearly states they will not reimburse the cost of obtaining the estimates, only the repair itself if approved. This policy is completely unreasonable and puts all the financial burden on the claimant, even when the damage is obvious. This process feels like a deliberate way to avoid paying valid claims. I strongly advise other businesses to avoid Shipsurance. They waste your time and money while doing everything possible to deny support. Scammers.

Do not use Shipsurance. After weeks of providing every piece of requested documentation -- including photos, receipts, and a valid commercial invoice -- Shipsurance closed my claim and refused to reimburse me. They engaged in manipulative and deceptive practices, repeatedly requesting irrelevant documentation not outlined in their terms -- including artist confirmation and product reproduction details. These shifting demands appeared to be deliberate tactics to delay the process and ultimately avoid payment. Their reason for denial? That the items "did not remain with the recipient," citing a vague and misleading interpretation of their policy. However, their own terms clearly state: "All packaging material and damaged goods must be kept in the original form as received." This refers to the condition of the package -- not the physical possession of it. In my case, both the item and packaging were fully preserved, photographed, and documented in their original state. The only reason the item was no longer with the recipient was because the customer voluntarily returned it to my store -- a decision entirely outside of my control. This was a valid, insured claim. Their refusal to honor it is not only unprofessional, it's unethical. I strongly caution anyone considering Shipsurance -- their business practices reflect a clear lack of integrity, accountability, and respect for their customers.

The process with Shipsurance has always been quick and easy. I recently had to file a claim, and they handled everything efficiently and got my payment expedited without any hassle. It was a smooth experience from start to finish, and I really appreciate how straightforward the whole process was. Highly recommend their coverage—it definitely gives peace of mind when shipping!

I bought insurance on a package that the insurer now says can't be insured. Why did they let me buy the insurance if they're not going to insure it in the end? Sounds like a scam to me. Don't buy insurance from this company. They don't come through in the end.

Their policies makes no sense. The package I sent was Stolen. However, they requested a picture of the box with the label on the box. How is that even POSSIBLE.

shipsurance helped with my claim within a few days and the lady there called norma serrano was quite professional