ShipsuranceReviews of shipsurance.com

What a profound difference Shipsurance has made. Shipsurance has provided us with a simple way of filing claims, prompt customer service, and speedy approvals. Shipsurance is highly recommended! Try it today!

The claim moved along smoothly so we could compensate our customer as quickly as possible.

Honestly would consider them to be somewhat of a scam due to recent experience. Our ecommerce business insured an order that was delivered with damage. The customer informed us of this, and included a photo showing the product damaged. We provided the requested documents: invoice, product damage that the customer sent to us. Then almost within 5 minutes, we got an email with further document requests. They want more proof of product value, more photos. We asked the customer to take more photos, which they begrudgingly did. Email back an hour or so later, asking to see outside of box. There was never an issue with the outside of the box, it's the product itself that was damaged. We used them to insure every order, they could check the insurance history themselves to see this truly was a once in thousand occurrence, and their response was basically to exhaust us and our resources to chase less than $100 in coverage. Dishonest, will be using another shipping company and insurance provider (also avoid ParcelGuard, their other company name).

Avoid Shipsurance at all costs. If I could give zero stars, I would. We are a small business and paid for $3,000 of insurance on a large shipment. The package arrived at its destination completely mangled, with a massive, gaping hole in the side. The vast majority of the units had fallen out and were lost forever. What followed has been a masterclass in bad-faith insurance practices. We have been going back and forth for weeks, submitting over 30+ images of the destroyed box, the packaging, the remaining damaged items, invoices, and detailed proof of value. Each time we complete their checklist, they invent a new, more absurd one. Their latest demand? That we individually photograph all 1,500 units that were damaged inside the box. This is after we already sent photos of the entire damaged lot. It is an impossible, insulting request designed for one purpose: to make us give up on our legitimate claim. They are ignoring the 9,000+ units that are completely missing and focusing on creating an administrative nightmare. This company's business model appears to be collecting premiums and then creating an endless loop of bureaucratic nonsense so they never have to pay out a claim. It is a scam, plain and simple. I demand immediate outreach from a senior manager or executive to resolve this claim and process our payment in full. Do not use this company unless you want to throw your money away.

Like everyone else on this page, I'm losing my mind over how fraudulent this company is. I insured a packaged for $3,000. Received it with a MASSIVE hole in the side. 50%+ of the items fell out and are gone. The other 50% are smashed and damaged. I've supplied more than enough documents to meet their requests and Emma Rodgers continues to decline submissions with little to no context. Truly a shame a business runs with these types of practices. The box looks like it was ran over by a truck, fully insured, and now I need to spend countless ours trying to satisfy requirements that seem to be simply unobtainable by design. Come on shipsurance... do better than this.

I have been rail roaded and given the run around by ship saver insurance for weeks and weeks now. I have spend thousands and thousands of dollars insuraing hudreds of package. With my first claim ever with them, they refuse to pay it. Going so far as to say i did not use their service on the shipment. Ebay and even their own site clearly shows i did. I am sad about losing this money but even more sad0 that i see i honestly relied on them for all.my packages, only to know now they behave in this manner when a claim is filed. Their site is close to impossible to navigate. Links leading to no where. Then, when i did finally find areas to leaves messages, they were never answered. I had to go through ebay to contact them. That's when they casually replied my package(s) were never covered by them. So sad companies revert to effectively stealing from us normal people with micro businesses. In the future, i will use the more expensive usps insurance, but at least i know the usps is legitimate.

Easy process! Very responsive!

Shipsurance always processes my claims promptly and professionally. Great to have that reassurance when you ship.