ShipsuranceReviews of shipsurance.com

Love shipsurance! I’ve been using them for over a year now and I’ve never had any issues. It’s easy to file a claim and I can always get a hold of a live person quickly if I need help.

On some smaller claims they pay fast. However on a larger claim they made life miserable. UPS dropped off a package that we shipped at a closed business, on the sidewalk in front of the front door late on a Friday night. It was a substitute driver. Needless to say the package was not there when the business opened Monday morning. UPS acknowledged their negligence and paid their $100.00 portion of the claim, but Shipsurance denied the $2900.00 claim that we paid them for, citing that they do not cover stolen packages. So in this case if we had just insured it with UPS, the claim would have been paid. But because we insured with Shipsurance, we were out $2900.00. That was the last day we used Shipsurance. It's a good idea to understand what Shipsurance does not cover, UPS insurance is clearly better. We ultimately purchased a shipping insurance policy from UPS Capital which is far cheaper at about half of what we were paying for Shipsurance and the coverage is far better. Update: Regarding the Shipsurance response to give them a call to discuss, now you want to discuss but you wouldn’t during the claim? Now that is rich. During repeated attempts to get someone to talk to us during the claim process we were told it was in underwriting and they don’t have a phone, there is no one there we can talk to, they will email us with their decision. So no, I don’t think I’ll be calling you now to discuss, we already tried that multiple times during the claim process, you weren’t interested then, there’s no point to it now. And by the way, UPS would have paid that claim, they admitted their sub driver made a mistake, it was blatant, and unlike Shipsurance they were willing to talk to us.

I've had two claims with Shipsurance. Never a problem.

This is a great service for your shipping insurance needs. They are very easy to work with and process claims quickly. I highly recomment them. One of the best business decisions we have made.

Third claim in about 10 years...always a simple process...Shipsurance once even funded a $500.00 claim years ago for a package that was 'delivered' but probably to the wrong p.o. box when the postmistress wrote a letter stating that the package was probably was miss-boxed. I probably over insure but I have a unique product...one of a kind vintage photographs that cannot be replaced. Thanks Shipsurance for a stream-lined easy claim process.

I have always had good experience with Shipsurance in the past and never expected a problem. That is, until I had an international shipping loss. From the notes, they needed more information, which I supplied. When they asked for even more, I called and talked to the adjuster. She was snarly, nasty and accused me and my customer of lying about the delivery. Further, she wanted me to obtain more data, which from my standpoint, was her job. I hope I do not have to deal with this person again and that they will be careful to hire more customer oriented people.

Excellent experience. Customer service is very prompt and professional. Processing is flawless. I would highly recommend Shipsurance to all mailers.

Easy process and fast.