Carlos
Simple and quick claim process.
Works exactly as advertised. Very simple and quick claim process.
Response from ShipsuranceMar 18, 2021
Carlos - Great review! Simple and quick claim process is our goal.

Shipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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Carlos
Works exactly as advertised. Very simple and quick claim process.
Response from ShipsuranceMar 18, 2021
Carlos - Great review! Simple and quick claim process is our goal.
Michael W.
I had a package that was damaged by FedEx but fortunately I bought insurance on the shipment through Shipsurance. I filed a damage claim and submitted all necessary documents and photos of the damage. Within a week I was compensated for the exact anoint I paid the insurance for. Very satisfied!
Response from ShipsuranceMar 18, 2021
Michael - Thank you for the great review! We are glad we were here for your business when you needed us.
William W.
Once again Shipsurance has come thru with excellent service done quickly. Highly recommend this company for all insurance needs.
Response from ShipsuranceMar 18, 2021
William - We appreciate that you took the time out of your day to speak highly of our service!
Kim B.
Do NOT use Shipsurance or shippingeasy.com to mail packages if you care about what you are shipping. I used shippingeasy to purchase postage to send my MSI laptop back to ExcaliberPC where I purchased it for some potential repair work. Shipsurance is the insurance offered by shippingeasy.com. UPS was the shipping company I foolishly chose to use and they damaged the laptop during shipment and admitted they damaged it. Shipsurance says my claim is not valid and they are not paying for any of the damage because I used the original packaging that had MSI on the outside that alludes to the contents. WHAT?????? ARE YOU KIDDING ME? The original packaging is the SAFEST way to package something for shipping (I used the 2 boxes MSI used to ship it to me in the first place with all the Styrofoam and other packaging.) Also, MSI said using the original packaging is the best. Millions of packages are shipped daily with manufacturers name on the box and that makes it ineligible for insurance? That doesn't even make sense!!!! This is the lamest excuse I have ever heard for not paying a claim. Shippingeasy says they can't do anything about it because shipsurance is a 3rd party company. Meanwhile my very expensive work computer is completely unusable now. And not once did anyone tell me up front I could not use packaging that had the manufacturers name on it. Shipsurance is using the lamest excuse I have ever heard to not pay a damage claim. They are crooks. Do not use shipsurance or shippingeasy.com - they are both scams. They just take the money and run.
Response from ShipsuranceMar 18, 2021
Kim - A 1-star review is your choice. Please note, you indicated " And not once did anyone tell me up front I could not use packaging that had the manufacturers name on it." The coverage terms were very upfront and you agreed to them before shipping your item. This is a very common exclusion and we are happy to discuss. Please reach out to our team.
Niki H.
Shipsurance has made the process of filing a claim very easy and have been a pleasure to deal with.
Response from ShipsuranceFeb 24, 2021
Niki - Very kind words! We are claims we were able to help you with your shipping claim.
brenda W.
You are so easy to work with and your response time is super fast! You don't need to jump through hoops to get your claim taken care of and I thank you for your professionalism .
Response from ShipsuranceFeb 24, 2021
Brenda - Thank you for the great review. We are here to help when you need us.
Judi V.
Even though you put fragile on your package they get thrown. Your expensive items are not safe. Shipping is so expensive, insurance is necessary. Shipsurance is fair and honest. Highly recommended!(
Response from ShipsuranceFeb 24, 2021
Judi - We appreciate the kind words! Thank you for taking the time to write a review.
Mike
Will find every which way to get out of paying your claim. Not worth it at all to purchase shipping insurance from this company. You are better off self insuring your shipments. Also deduct $100 from whatever payment you insure through them because they make the courier pay you the first $100 of it without disclaiming this. Have lost out on hundreds of dollars through mistakingly purchasing the shipment insurance through this company thinking it would make a difference when the time comes one of the shipment shave been lost.
Response from ShipsuranceMar 18, 2021
Mike - We are happy to discuss our coverage with you, please reach out.