ShipsuranceReviews of shipsurance.com

Package was lost in France and they refuse to pay, global shipping drop the ball and we paid for insurance. Shipsurance refused to pay, never use them again. Dragged out the claim for months. Do not use them, it's cheaper to self insure your own packages.

This company is a scam. It is the default insurance on Etsy and they should drop them and let us choose another company, even USPS insurance is better. My buyer received a damaged item, they asked me for documentation and pictures which I sent, after that they kept asking me for more documentation and pictures (this was 3 days after opening the case), they asked for things they didn't ask initially like pictures of every side of the damaged box and obviously the buyer didn't have the box by that time. Since then I avoid paying for extra insurance with this company. UPDATE because they "replied" . They asked for initial photos yes, but not the same photos until 3 days later when they did on purpose knowing people will likely get rid of the package by then. YES this is a scam, avoid this company at all costs.

Best Insurance Company. They are very responsive on claims submitted, it takes only a few days. The intergraded website with all submitted claims is awesome, easy and fast. I recommend them 100 % to all you guys are awesome!

Key is having photographs of the item as it was packed. And then after when it was received showing all sides of box, label and inside as it was opened by the recipient. Shipsurance website pretty easy to follow although, at one stage it does ask for you to provide information but it does not give you a way to give the information it asked for back to them - so that part is a little disconcerting. But overall, easy and clear instructions. So far a very good and satisfying experience.

Shipsurance may offer lower rates than those of what you are currently paying as we found out for ourselves but we've also come to find that paying extra is a true value when you compare the kind of service you'll receive from companies like Shipsurance. Seem to me that Shipsurance will do whatever it takes to delay the processing of claims as mentioned in so many other reviews. And there customer service is beyond terrible. I've filed a claim for $40 on a domestic package that hasn't moved in 2 weeks and Emma R at Shipsurance seems to think this is a delay due to COVID-19 which is false when the USPS tell you that they are operating at regular capacity in the area. Emma R also make it a point to go out of her way to patronize you and to make you think that you are clueless as to what their company covers. When a package hasn't had any movement in over 2 weeks and the USPS hub can't find it, ITS LOST! Bottom line....PAY THE EXTRA FEES to your existing vendors and avoid these cheap companies like Shipsurance. It's ironic to think that I read all those other reviews and thought, "can't be that bad and maybe it's the customer's who are overreacting" but now that I am experiencing the same issues and even with the same person that is listed on so many reviews (Emma R), makes me realize that cheaper is not better.

Quick payment of my claim. Very professional. Thank you.

Thank you for resolving may claim. I advice everyone to think before they use this company. I shipped a package and purchased insurance with this unresponsive non sense company Shipsurance. The package arrived to the customer broken filed a claim and uploaded all they ask me for it you can look at the bottom of this message the claim history also made a phone call to this non sense company and talk to the supervisor and she advise me to contact the customer for a pictures of the package wish the customer opened and threw it send me pictures of the damage and contacted Shipsurance and told them the customer threw the package the advice me to take close shot and upload the message wish I did and they came back and said case closed because i never provide the with the info they needed wish is a lie if everyone please see as I stated before at the bottom of this message that I have done everything they needed but still they denied my claim. And someone may get back to me from Shipsurance saying thank you for one star review I will answer you I wish there is less than one star i will posted. if they don't honor my claim I will file small court a claim against this company and I wish everyone else do the same. Supporting Documents Date Updated: 4/20/2021 Status: Closed Notes: The Date Updated: 4/20/2021 Status: Under Review Notes: Submitted to underwriting. We will contact you if more information is needed. Date Updated: 4/19/2021 Status: Pending Docs Notes: ** Most recent document was too small to read. Date Updated: 4/19/2021 Status: Pending Docs Notes: Pending items needed: - Please provide a screen shot of the buyers message regarding the packaging. Date Updated: 4/13/2021 Status: Pending Docs Notes: Internal Update Date Updated: 4/12/2021 Status: Pending Docs Notes: Received: - Photos of damaged item (Emailed or mailed, only. Faxed photos will not be accepted). Pending items needed: - Photos of internal and external packaging (Emailed or mailed, only. Faxed photos will not be accepted). Date Updated: 4/12/2021 Status: Pending Docs Notes: Received: - Copy of invoice/proof of value. Pending items needed: - Photos of damaged item AND internal and external packaging (Emailed or mailed, only. Faxed photos will not be accepted). - Repair estimates or letter stating not repairable. *Provide complete photos, first, so we can determine if this is a total loss.* Date Updated: 4/12/2021 Status: Pending Docs Notes: Pending items needed: - Copy of invoice/proof of value. - Photos of damaged item AND internal and external packaging (Emailed or mailed, only. Faxed photos will not be accepted). - Repair estimates or letter stating not repairable. *Provide complete photos, first, so we can determine if this is a total loss. Just to let everyone know that I have forwarded all the information they have requested but still they denied my claim I think the person handling my claim her name Emma when I call and hear my name she don’t want to talk to me I do not know why even if I leave message she will not call back. It looks like I need to file small claim court against this company that is my last option.

Let me start off by saying we are a large company that ships hundreds of packages daily. We use tape that has our company name on it. They would not cover a claim because of this. Basically, you need to ship in a plain brown box with nothing (I guess even the shipping label as well) that has your name on it. What a waste of time and money spent. Do not purchase insurance with them as they will try whatever excuse to not cover anything. Basically, you are giving your money away by using them. There are better options out there for companies.