ShipsuranceReviews of shipsurance.com

These morons require your receiver to fill out some form to "validate loss" even though UPS has validated the loss officially via claim. They ask your customer things like, "desired resolution". I'm the shipper, and this is solely my choice and interaction, NOT THE BUYER. I paid Shippo/UPS to deliver a product to the end user, they SHOULD NOT have to "validate loss". Stupid and will never use again.

This was a complex loss and the lady processing it was available to discuss the paperwork and evidence that was needed. Payout was quick once all paperwork was in place

Megan is always helpful in responding to email questions. Shipsurance is generally quick in resolving the claim. Thank you for continuing great customer service.

Processed my claim through Etsy for a misdelivered USPS package. I provided the required documentation, as did the buyer. It was easy and the refund was sent quicker than I expected.

thanks for quick and easy methods for getting all the info to you ,so claim can be approved and buyer refunded

So easy and fast!

Shipsurance was great to work with! They handled my claim quickly and easily. I will always use them in insure my packages. Hopefully I won’t need them again, but if I do I am confident they will do another great job. Thank you!

I appreciate the relatively low cost of Shipsurance and that it is available for international shipments. However, I really dislike having to ask my customers, who have already been disappointed by a lost or damaged package, to follow a link and fill out a form so that I can be reimbursed. I feel that they shouldn't have to be responsible for this, and as the seller I should be able to file the claim on my own and be reimbursed regardless of the willingness of my customers to help out. It's especially difficult with international packages, which are the most often lost in transit, because many of my international customers don't speak English well and may be confused by the insurance process and forms. I would say only roughly half of the claims I start are completed, because customers ignore my request to verify the loss/damage (and I replace or refund their order regardless), so I lose out on quite a bit of money in spite of purchasing Shipsurance. I don't blame my customers, I feel the process is an unnecessary burden and should be simplified.