ShipsuranceShipsurance Insurance Services, an Assurant Company, is a shipping insurance provider. We provide coverage for shipments sent via the major shipping carriers at a greatly reduced rate; often more than 90% off of the carrier rates. Think of us more as a business partner than a shipping insurance vendor. We work with you as your claims management department. We have been insuring businesses for over 10 years and underwritten by Voyager Indemnity Insurance Company. Voyager is 'A' rated by A.M. Best."
Shipsurance (shipsurance.com) has 270 customer reviews on Five Star Index, with an average rating of 3.0 out of 5.
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rich M.
Horrible. UPS insurance is better and that's not saying much. I sent all the paperwork they requested just to get denied. Don't waste your money or time with this company!
Response from ShipsuranceOct 14, 2021
Rich - Thank you for the review. Please review the claim status and reach out to your representative for more details. We cannot adjudicate a claim without supporting documents.
Al A.
I'm very glad that my insurance claim was reconsidered for approval after we sent the letter explaining more details about the incident. I also take note seriously the policy that: "ALL packages must be sent in packaging, labeling, and taping that has NOTHING to do with the item." Insuring all my packages is really important to make sure that I can recover from any incidental damages on the package. I am confident that Shipsurance is always there to give protection/coverage on my shipments. ALem3 / ALem3Marktplatz
Response from ShipsuranceOct 7, 2021
Al - Thank you for taking the time to write the review.
Meydad F.
We've worked with different package insurance companies in the past. So far, Shipsurance is the only one that promises and commits. No back and forth, follow the steps as required, and get approved.
Response from ShipsuranceOct 7, 2021
Meydad - Great review! We are glad we were there for you when you needed us.
Prahlada R.
Very professional. No problem with chargebacks.
Response from ShipsuranceOct 7, 2021
Thank you, Prahlada!
AV C.
Horrible. I had to keep submitting my materials to the same agent who either ignored the information I sent or was purposely delaying my claim by pretending she did not have it. I sent the claim information 3 times and finally had to reach out to a supervisor. The claim stretched out for months and was only $99
Response from ShipsuranceOct 4, 2021
AV Coastal - Thank you for sharing your experience, although, it seems like something slipped through the cracks. We definitely do not ignore or delay claims as most are paid in 5 business days. Please reach out to us so we can research this for you.
Nick
I’ve been using ShipSurance package insurance for about 12 years. It is an insurance company, with a written policy which is a contract. I have followed the policy requirements for claims scrupulously and have NEVER had a claim denied. Any issues I have had have been resolved professionally. The online programs they use are easy to follow and use. They are mu #1 choice for a package insurer!
Response from ShipsuranceOct 4, 2021
Nick - Thank you for the kind words and for being a valued customer for so many years! We do our best to make insuring with us an easy process.
Garrett M M.
Excellent service. Very easy to work with. I'll definitely use them again.
Response from ShipsuranceOct 3, 2021
Garrett - Thank you for the kind words!
Gregory C.
Easy process and fast to take the insurance and more importantly to have the claim taken care
Response from ShipsuranceOct 1, 2021
Gregory - We are glad we have been here for you when you needed us.
