Alesha W.
My bag was damaged during the delivery
My bag was damaged during the delivery, and the wheel was taped back on. The bag was picked up and arrived in the timeframe as promised, but unfortunately my bag was destroyed.
Response from Ship & PlayJun 3, 2026
Alesha, Good morning, and thank you for reviewing your recent Ship&Play experience. We’re pleased to see your shipments were delivered ahead of schedule to your destination. With that said, we’re very sorry to hear the about the damage to your travel bag/case. Since this is the first time the damage has been reported to our team, a member of our Claims Team will be reaching out directly to assist you with filing a damage reimbursement claim. Please know that all Ship&Play shipments include complimentary insurance coverage, so you are protected in situations like this. While damage in transit is uncommon, the insurance coverage is in place to provide peace of mind in the rare event something does occur during transit. Please be on the lookout for outreach from our team. We appreciate your time and look forward to resolving this matter and helping replace the damaged item at no additional cost to you. Thank you again for choosing Ship&Play.