Steven Y.
Late pick up with a charge for a…
Late pick up with a charge for a specific window. Luggage and clubs completely covered in dust at at arrival. We will try ship sticks to compare
Response from Ship & PlayMay 19, 2026
Mr. Young, Good afternoon. Thank you for reviewing your recent Ship&Play experience. We’re pleased to see your shipments were delivered ahead of schedule to your destination. However, we regret to hear that upon delivery your bags were dusty and that the courier partner did not arrive within the 1-hour window requested. We certainly understand the frustration this caused, and do apologize for the inconvenience. Since the collection was not completed within the 1-hour window purchased, we have refunded the additional fee associated with this 1-hour pickup window. Additionally, a member of our leadership team will be following up with you directly to further discuss your experience and ensure all concerns are addressed. As mentioned during our call, if you notice any damage to your bags, please let us know so we can assist with filing a claim and ensure you are properly reimbursed for any damages under the Ship&Play insurance policy. Thank you for your time and feedback. We appreciate the opportunity to make this right.