Ship & PlayReviews of shipplay.com

Response from Ship & PlayJun 23, 2026

Kristof, Good morning, and thank you for reviewing your recent Ship&Play experience. We appreciate your feedback and are pleased to see your shipment was delivered ahead of schedule. We do apologize for any confusion regarding the complimentary shipping supplies. When a Ship&Play order is booked at least (3) business days prior to the pickup date, we automatically send complimentary shipping labels, luggage tags, and zip ties to the origination address listed on the order. If you would prefer the supplies be sent to a different address, you have the option to update the shipping supply address during the initial booking process or can contact our customer support team to update the address. Additionally, if the tags are not received or your order is not booked far enough in advance to receive tags, you can print your shipping labels directly from your confirmation email and attach them using clear packing tape or a luggage tag obtained from a local FedEx or UPS location. We apologize if this information was not clear, and we hope this provides some clarity for future shipments. If you would like to discuss your experience further, please call or text us at 855-792-7529 or email [email protected]. Thank you for choosing Ship&Play. We appreciate your business and look forward to assisting you again in the future.