Ship & PlayReviews of shipplay.com

Response from Ship & PlayJul 10, 2026

Aaron, Good morning, and thank you for reviewing your recent Ship&Play experience. We are pleased to see your shipment was delivered ahead of schedule. However, we do apologize for the condition in which your bag was received. Receiving equipment in this condition is by no means typical. Since this is the first time our team has been made aware of this issue, a member of our Claims team will be reaching out to you directly to review the damage and ensure nothing was impacted to where it's no longer useable. If the damage has impacted the future use of your bag or stroller, we will be happy to assist you with filing an insurance claim for reimbursement. We appreciate your feedback and look forward to speaking with you to ensure this matter is resolved to your satisfaction. Thank you for choosing Ship&Play!

Response from Ship & PlayJun 17, 2026

Hello John, Thank you for your review. We sincerely apologize that your shipment was misdelivered and understand the frustration and inconvenience this caused. Our team has been in contact with you regarding the status of your shipment and regrets that this delivery did not meet the standard of service we strive to provide. In recognition of this experience, a refund has been processed for your order; however, we understand that this does not undo the disruption caused by the delivery issue. If you have any additional questions or would like to discuss your shipment further, please contact us at (855) 792-7529 or [email protected]. Thank you.

Response from Ship & PlayApr 10, 2026

Amy, Good morning. Thank you for taking the time to review your recent Ship&Play Cruise debark experience from Port Everglades. We’re pleased to see that once our courier took possession of your bags, both shipments were delivered ahead of schedule to your destination. That said, we sincerely apologize for the difficulty you experienced locating our courier upon disembarkation, as well as the lack of tracking updates while your shipment was in transit. We understand how concerning and inconvenient both of these issues can be. Tracking updates are typically sent via email and text (optional) at key tracking milestones (pickup, out for delivery, and final delivery). We are actively investigating why this did not occur in your case. Additionally, our local courier is expected to use proper signage when meeting guests at the port, and we apologize that this standard was not met. Your feedback is extremely valuable and not reflective of the experience we strive to provide. A member of our Supervisor Team will be reaching out via email later today to coordinate a time to discuss your experience in more detail. We would greatly appreciate the opportunity to better understand what occurred and identify how we can improve this process moving forward. We would also like to explore how we can make this right for you. Please keep an eye out for our outreach, and thank you in advance for your time. We truly appreciate your feedback and look forward to improving the experience at Port Everglades.

Response from Ship & PlayJan 9, 2026

Ms. Bradford, Good morning, and thank you for reviewing your recent Ship&Play experience. We are pleased to see your shipment was collected as scheduled and made excellent time to your destination. However, we do regret that, in this instance, the early delivery had a negative impact on your overall experience. For future reference, all Ship&Play bookings allow you to select a “Deliver By” date. This means your shipment is guaranteed to arrive no later than the date selected, but may arrive sooner depending on carrier performance. We apologize if this was unclear at the time of booking and appreciate your feedback regarding this point. To avoid early delivery timing issues on future shipments, there are several options available, including: • Shipping to a staffed location (golf course, hotel, business, resort, etc.) • Shipping to a friend, family member, neighbor, or rental property management office • Requesting a signature requirement be added to your shipment At this time, signature requirements can be added by contacting our team by calling/texting 855-792-7529 or emailing [email protected] prior to the shipment entering transit. A Supervisor Team Member will be reaching out to you directly to further discuss your experience, address your concerns, and explore how we may be able to assist with this shipment. We appreciate your time, your feedback, and the opportunity to make this right for you.

Response from Ship & PlayApr 14, 2025

Hello Luke, Thank you for your review. We're sorry to hear of the confusion regarding our delivery dates. Our dates are "delivery-by," meaning there is a potential for shipments to arrive ahead of the final commit date. In the future, if a shipment arriving ahead of the final commit date would pose an inconvenience, we would recommend having your shipment held at a local FedEx Office location, which would hold your package for up to 5 business days for customer pickup. If you have any questions or would like more information on this option, please do not hesitate to reach us by phone at (855) 792-7529 or via email at [email protected]. Thank you!