Ship & PlayReviews of shipplay.com

There was a delay in pickup, but they finally got a driver to come around 7:00 pm instead of the earlier window they gave me. They worked very hard to make sure they picked it up that day, which I appreciate. At the end of the cruise, it was easy to find the agent to give our bags to. As for delivery, the driver pulled up to the curb with our bags at the same time we arrived home from our trip, so that was nice. Unfortunately, while we were inside putting down our carry-on bags, he left three bags instead of just our two. The third bag didn't have a FedEx label on it, but it did have a person's ID card taped to the side, so I called the number and they then called Ship & Play and they had a courier come back that evening to get the bag to ship it to the right people. Although it would have been great to not have any glitches, Ship & Play handled the glitches quickly and professionally. We have used both Ship & Play and Luggage Forward, and I would not hesitate to use either service again.

I felt that our luggage was picked up prematurely as it had arrived at destination, 2 1/2 weeks to sit prior to our sailing. In addition, we shipped two brand new Osprey soft side bags and when they arrived, they were filthy dirty unfortunately. Also, since they were shipped from Canada, I feel one should be able to pay in the currency of origin, in this case, Canadian dollars

Picked up on time; delivered back home very quickly. All in the right number of pieces!!!😁

Our bags delivered a day early which was great. I would have given five stars but it was challenging to not be able to ship toiletries. My bags also arrived extra dirty.

The experience was good. The only problem was it was a little bit confusing since we had never used the service before. Some of the directions were not quite clear. But, our clubs arrived ahead of schedule

There were a few hiccups with the initial scheduling of the dates and locations, but the customer service was very helpful and got everything handled. Traveling with a 9mo old and my 2.5 year old was so much easier since I did not have to pack diapers and all the other odds & ends for the beach! Drop off was beyond easy & super convenient!

A tad confusing at the start but all good. Thank you.

The result was great - my items arrived on time with no real issue. Only 2 items to share for constructive criticism : 1) The directions weren't clear - I received one set of directions through email, printable shipping forms and another through the fedex'd package. 2) The website told me I had to send my package on a Friday to be there by the following Friday (7 days). But my items arrived in just 3 days. This lead to a few issues with the hotel receiving the items and cost me $10/day in holding fees.