ShipHeroReviews of shiphero.com

I used to love ship hero but lately they are shipping every single order with dhl e commerce and this company has delivery times up to 14 days, some of my orders are taking that long and my costumers are not very happy, I has a great experience at the begging when they use usps, now I am thinking to change to other fullfilement company because of the delivery times.

My experience with ShipHero has been really mixed as I had a lot of integration problems with their platform, which have only recently been resolved. BUT I have to say that Bel is an absolute diamond and asset to the company. Always goes above and beyond when it comes to resolving problems with the actual shipping which let's face it is the main concern and the reason for using them!

UPDATE from 2 to 5 stars: Since my below review, the staff at ShipHero has solved each new problem that I've thrown at them. They have also been apologetic when appropriate. The process has at times not been 100% perfect, I would especially like to have the option to make a phone call for support in order to more quickly resolve issues. But after using the platform for many months, I feel that of the platforms available for fulfillment, ShipHero is probably the best option. Their pricing was a little awkward at first, but it is generally quite transparent and they are willing to work with you to resolve any issues with pricing and even issue refunds for past mistakes. The software is also clearly well developed, and feels good to use. I'm not planning on switching any time soon and I appreciate the efforts of the ShipHero team. ORIGINAL REVIEW: I reviewed the myriad choices for 3rd party fulfillment direct to customer. After extensive analysis of price and reviews, I landed on ShipHero. I was attracted to the idea of zone-less postage pricing, and found the company voice to be clear and concise. I reached out and started a conversation with their sales team. The sales agent was clear but curt. I did appreciate that they did not attempt to follow up with me when I delayed for a significant period. When I did eventually confirm that I was moving forward, we scheduled a call for sales onboarding. This call was entirely too rushed, I could barely follow what the agent was talking about as we walked through the product user interface, which isn't a great feeling after you've finally pulled the trigger after careful and thorough research. Following this, I was handed off to a customer support representative dedicated to onboarding. This person was definitely less curt, but she failed to correctly enter the type of packaging that I wanted to use for my product. And the web app has limited ability to enter certain information about your product, including what kind of package you want to use. That's something I'd love to have control over, I definitely don't want to be reaching out to customer support when something like that changes. As a result, a heavier package was used, and the shipping cost increased. Once you finish your onboarding with ShipHero, you can only contact customer support through the chat widget within the app. So I began communicating with the to fix the problem. My experience with in-app customer support has been so-so. They say 20 minute average response time, but I've experiencing nothing shorter than 24 hour responses (it may not help that I'm in a timezone outside of the US). My interactions with these support agents have also been quite curt, though they did eventually solve the problem. However, the pricing on the ShipHero website is not clear when your unit weight is around 1lb. Apparently anything from 15oz to 16oz is rounded up to a pound, which I could not find clear language around on the pricing page. So now I'm paying more than I initially calculated for shipping, which was part of the reason why I chose ShipHero. All that aside, my experience with sending inventory is so far smooth. And the product is going out to customers as expected. In reality, this is the most important part of their business, so I do appreciate that things are working correctly. But my interactions with customer support have definitely left much to be desired. I hope that as time moves forward, my impression will continue to improve. It's just a bit of a shame that my first impression is a bit murky.

Bel from Shiphero did a great job cancelling an order that had already been marked as shipped. I really appreciate their fast service in getting an order cancelled on time. Thanks Bel!

Absolute pleasure working with ShipHero's Team. Thanks for your amazing support!

This is the first time I use Shiphero services and I'm very glad I did 1. Excellent customer service. They support you by any means they have: chat, email, and virtual boarding sessions to make sure that you won't have any issue while using their shipping software. 2. As for the shipping: my product was shipped immediately the day after with no issues so far Wishing them the best

Bel is amazing, always help us on short notice. very professional customer support.

Big fan of this place. No wonder they have a fantastic review score.