César D.
Customer Support
I want to thank the entire Shiphero team, our implementation was very efficient, and the entire system was explained very well. Now that we are starting we have 5 months and the support does it in the best way, The same day they give me an answer to my ticket, I am happy to have chosen them as my WMS. The implementation team Guillermo, Alissa, Sergio, were very friendly. In customer service, Ricardo Cordoba is very quick in his responses and very efficient in helping us. Every month they make changes to the system for improvements, I am very happy with shiphero.
Response from ShipHeroMay 1, 2023
Dear César, Thank you for sharing your positive experience with Shiphero and acknowledging the exceptional service provided by the entire team. We are thrilled to hear that our implementation was efficient and the system was explained well to you. Our team takes pride in providing timely and effective support to our clients, and we are delighted that you have received quick responses and efficient solutions to your tickets. It's always encouraging to hear that our efforts to make improvements to the system are appreciated by our clients, and we are glad that you are happy with Shiphero as your WMS. We will be sure to pass on your compliments to Guillermo, Alissa, Sergio, Ricardo Cordoba, and the rest of our team. Thank you for choosing Shiphero, and we look forward to continuing to provide you with excellent service and support.