Ship CampsReviews of shipcamps.com

Response from Ship CampsAug 10, 2026

Mr. Reich, Good morning, and thank you for sharing your recent Ship Camps experience. We're glad your camper's trunk arrived ahead of schedule on both the outbound and return legs of the shipment. That said, we're sorry to hear the trunk arrived damaged on the return leg. Receiving a trunk in that condition is by no means typical, but we're here to help when it does happen. All shipments come with complimentary insurance, with the option to insure up to $7,500, so while unfortunate, trunk damage is covered under our insurance policy. Since this is the first time our team has been notified of the damage, we'll have a member of our team reach out directly to assist with filing a claim for reimbursement. We apologize for any inconvenience or frustration this caused, and we look forward to resolving this to your satisfaction. Thank you in advance for your time, and please be on the lookout for our outreach!

Response from Ship CampsAug 10, 2026

JM, Good morning, and thank you for sharing your recent Ship Camps experience. We're glad your camper's shipment arrived ahead of schedule on both the outbound and return legs of the shipment. That said, we're sorry to hear the box arrived with some damage. Receiving a box in that condition is by no means typical, but we're always here to help when it does happen. Unfortunately, this is the first we're hearing of the issue. Had we been notified at the time of delivery, we would have gladly shipped a new box to the camp for use on the return leg, at no additional cost. If any items were damaged or missing as a result, please let us know. All shipments come with complimentary insurance, with the option to insure up to $7,500, so if anything arrived in poor condition, you're covered. If you'd like to discuss this further, or need help filing a claim, please reach out by texting or calling 855-540-2267, or emailing [email protected]. We appreciate your feedback, and look forward to assisting with future travels!