Amy D.
Delivered on different date
We were notified that our duffels would be returned home on the 17th. One duffel was dropped off on the 14th and the other three were dropped off on the 15th. We were out of town and the forecast was for rain. We had to ask neighbors to assist in getting our bags in the garage. Receiving in correct dates was not helpful and caused some stress.
Response from Ship CampsAug 18, 2026
Ms. Dahmann, Good morning, and thank you for taking the time to share your recent Ship Camps experience. We're pleased your shipments arrived ahead of schedule on both legs of your round trip, but we sincerely apologize that the return early delivery caused some complications in this instance. Looking into the details, we don't see any outreach from you regarding the complications this caused. We do send proactive emails and text messages when a shipment is Out For Delivery and once it has Delivered. Had our team been made aware of the issue at the time, we could have looked into options to recollect the bag and redeliver it on a date better suited to your timeline, using a third party courier at no additional cost. For future reference, all Ship Camps shipments are scheduled with a "Deliver By" date and do not require a signature upon delivery. This means shipments are guaranteed to arrive on or before the selected date, and may occasionally arrive early. Delivery without a signature is ultimately at the driver's discretion, based on whether the location is deemed a safe area that isn't high traffic. In situations where early delivery may not be ideal, we recommend considering one of the following options: - Shipping to a local FedEx store, where most locations will hold shipments for pickup up to five business days (a small holding fee may apply, so it's best to confirm in advance). - Shipping to a friend, neighbor, family member, business, or property manager, ensuring someone is available to receive the shipment on your behalf. We apologize if these details weren't clearly communicated during booking. If you'd like to discuss your experience further, please don't hesitate to reach out by phone or text at 855-540-2267, or via email at [email protected]. We appreciate your feedback and are here to help however we can. Thank you for choosing Ship Camps.