Effie N.
I shipped 2 trunks for the first time…
I shipped 2 trunks for the first time with ship camps this year. I would not recommend it. Upon arrival, both trunks were open and MISSING THE LOCKS, which would have had to have been broken off. Both trunks are completely ruined and missing the wheels. They are full of stains, scratches, and even footprints. One is missing hardware on the outside and the inside, which was again initially locked. They vinyls on both is ruined, and there are various dents and pulls in the metal.
Response from Ship CampsAug 13, 2026
Effie, Good morning, and thank you for sharing your recent Ship Camps experience. We're pleased both shipments arrived home ahead of schedule, though we regret to hear about the damage to the trunks upon delivery. Receiving trunks in that condition is by no means typical, but when it does happen, our team prides itself on a timely resolution and reimbursement. Looking into the details, we can see the claim was submitted yesterday, and as of this morning, it's been approved for the full requested amount. A reimbursement check will be mailed out in the coming days so a replacement trunk can be purchased. Again, we apologize for the inconvenience, but hope this quick turnaround on approval and payment reflects our commitment to making things right. If you have any further questions or would like to discuss this further, please reach out by texting or calling 855-540-2267, or emailing [email protected]. Thank you for choosing Ship Camps!