Ship Camps Reviews | Read Customer Reviews of shipcamps.com

Ship Camps Reviews | Read Customer Reviews of shipcamps.com

Ship Camps reviews

561 approved reviews, newest moderated first

Stacey S.
Aug 19, 2024
Bags arrived ahead of schedule
Bags arrived ahead of schedule. Nothing was broken or damaged.
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carey A.
Aug 18, 2024
I love the convenience of ship camps…
I love the convenience of ship camps they were wonderful. I have to give 3 stars because our trunk was damaged pretty bad. The decals i put on are ripped and the paint of the trunk is also ripped.
Response from Ship CampsAug 22, 2024
Hello Carey, Thank you for your review! We are glad to hear you've enjoyed our service but regret the damage to your trunk. A team member sent you a claims form regarding the damage after speaking with you earlier this week, but we do not see that we have received a response. Our claims team will follow up on this in case you need further assistance. If you have any questions, please give us a call at (855) 540-2267 or email our team at [email protected]. Thank you!
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Emily G.
Aug 18, 2024
Our bags were left in the middle of the…
Our bags were left in the middle of the driveway upside down and ripped
Response from Ship CampsAug 21, 2024
Hello Emily, Thank you for reaching out to our team! We're sorry to hear your bags were ripped and not delivered to your door. Upon review, we do not see that you've contacted our team directly regarding the damage to your bags. A member of our claims team will be in touch to gather additional details. We look forward to being of further assistance. If you have any questions, please do not hesitate to reach us by phone at (855) 540-2267 or by email at [email protected]. Thank you!
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Amy
Aug 18, 2024
Timing on shipping was amazing
Timing on shipping was amazing! What more could you ask for! The only reason why I took one star off is on the departure there was only person so they dragged the duffles all the way on my driveway adding to the wear and tear. This wasn't an employee of the company but rather the shipping company. Overall I am happy with the service.
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Jenni
Aug 18, 2024
Ship Camps makes it easy to ship bags…
Ship Camps makes it easy to ship bags to camp and not worry about the hassle of lugging big bags. The frequent tracking and communication is stellar. Totally takes the stress off of worrying about bags and everything getting there on time.
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ANNA R.
Aug 17, 2024
The bags did arrive intact
The bags did arrive intact, however they were left on the driveway instead of the covered front porch. We were out of town and our neighbors thankfully dragged them under the porch to protect them from the rain.
Response from Ship CampsAug 22, 2024
Hello Anna, Thank you for your review! We're sorry to hear your neighbors had to move the bags for you upon delivery. Our proof of delivery shows the shipments on the step of the porch at the time of the delivery, though we understand this was not ideal given the weather. We'll be sure to address this with our carrier to prevent similar issues in the future. If you have any further concerns or need assistance, please don't hesitate to reach out at (855) 540-2267 or via email at [email protected]. Thank you for your feedback!
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Danny H.
Aug 17, 2024
great experience
Amazing customer communication
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Andres S.
Aug 17, 2024
Took 5 days for the suitcase to arrive…
Took 5 days for the suitcase to arrive from VT to NY; in the other direction, it only took 1 day. Because the clothes were coming back from camp, there were a few wet towels in there. After 5 days in a hot truck, things in the suitcase were covered in mold.
Response from Ship CampsAug 21, 2024
Hello Andres, We sincerely apologize for the inconvenience you experienced. While your shipment arrived ahead of schedule on both legs, we understand how frustrating it must have been to find your belongings in that condition. For future shipments, it may be beneficial to pack a dry bag if a damp or wet item must be packed. If you have any questions, please do not hesitate to reach out to our team by phone at (855) 540-2267 or via email at [email protected]. Thank you!
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