Ship CampsReviews of shipcamps.com

Response from Ship CampsAug 22, 2024

Hello Rachel, Thank you for your review! Our team apologizes for the damage your bags incurred while in transit. We understand how frustrating it must have been to receive your bags in this condition. Our records do not show that you have contacted our team directly about the damage, so a member of our claims team will be in touch to assist. We look forward to working with you to make this right. If you have any questions or would like to discuss your order, please do not hesitate to reach us by phone at (855) 540-2267 or via email at [email protected]. Thank you!

Response from Ship CampsAug 21, 2024

Hello Laurie, Thank you for your review. Our team sincerely apologizes for the damage your daughter's trunk endured during transit. We appreciate you submitting your claim so our claims team can remedy this for you. Our claims team has been in contact with you and looks forward to making this right. We will keep you posted as we receive updates on your claim. If you have any questions or would like to discuss your order in further detail, please do not hesitate to reach out to our team by phone at (855) 540-2267 or via email at [email protected]. Thank you!

Response from Ship CampsAug 22, 2024

Hello Christine, Thank you for your review. We apologize for the damage your trunk sustained during transit. You should be able to expect your trunks to arrive in proper condition and we are sorry for falling short in this instance. Since our records indicate that you haven't contacted us directly about the damage, a member of our claims team will reach out to assist you. We're committed to resolving this issue and making things right. If you have any questions or would like to discuss your order, please feel free to contact us by phone at (855) 540-2267 or by email at [email protected]. Thank you!

Response from Ship CampsAug 22, 2024

Hello Heather, Thank you for your feedback! We're sorry to hear there was some confusion about our delivery dates. Our delivery dates are "delivery by", meaning shipments can arrive ahead of the commit date provided. In instances where early delivery would not be convenient, we are able to request a hold at a local FedEx Office. We can also place a future delivery request with the carrier, though these requests are not guaranteed. If you have any questions or would like more information on having a shipment held at a carrier location, please contact our team at (855) 540-2267 or by email at [email protected]. Thank you!