Shipa FreightReviews of shipafreight.com

Worst service and no value of time and very bad customer service. They hold product more than 3 month still not deliver

Beware!!! This company quotes you low, then continuously adds charges throughout the entire process. I was shipping from the UK and somehow ended up with these guys out of India so they must subcontract all of the work (can you say mark-up?). They do not keep you apprized of the status, the shipment was late, I was charged extra for pick-up, extra at customs, they charged me a storage fee upon arrival (even though they never notified me when it arrived). They will not provide a detail for the charges and if you question anything, they will just tack on more charges. This company is HIGHLY UNETHICAL.

After receiving and accepting a quote online, paying more than 9,000$ upfront, I had to write a lot of e-mails and ask in the chat for updates on my order. After more than 2 weeks, finally someone reached out and asked for necessary papers. For 2 more weeks nothing happened until someone told me that there was a disconnect between the chinese team and the shipment team and in the meantime the quote expired and prices had increased... The worst company I dealt with so far. We are waiting for the pickup of our goods since 1 month now and now we need to hope to get our money back and look for another logistics company. Very terrible experience. I highly suggest to stay away from Shipafreight. Hiring them cost us a lot of money, time and patience.

I was sent an email about their services so clicked to get a quote. When I got to the end it asked me to sign up and my quote will be waiting for me once I do. I signed up and there was no quote. So I filled out everything again to get a response saying there are no quotes available. Which seems crazy as I ship regularly with my business and we're always able to get a quote. I then emailed them to check everything was ok and whether someone could look into why there are no quotes available and never got a response. Been a waste of time, yet they still target me for their business 😂🤦‍♀️

useless is not the word no time commitment i wish i could get my liv card from anyone else especially that they keep apologizing and do noting about it

Absolutely horrible service!! I have waited 2 weeks for a response to a simple question and every time I query it again I am told the exact same thing - the sales team will be in touch ASAP. I have missed a HUGE deadline because of the incompetence of your company and have now lost $1,000's in sales because my stock will not arrive in time. All because no one could be bothered answering one simple question and not one person could go a little bit out of their way to find the answer for me or offer simple assistance. I will never suggest your services to anyone ever again and will go as far as to steer people away from using your services if I am ever asked for a recommendation.

I have been working with Shipa for the past several years and found their service to be excellent. The website is quick and easy and when you request a quote a person contacts you. Their reps have been extremely helpful and will answer all questions and make sure you know how to fill out any forms. I like that I can call on the phone and they can walk me thru the process. I have also asked my Shipa rep for help with shipments that were sent to me via other freight forwarders! My rep, Prem, is always happy to assist. Their pricing is very good and the itemized list of fees is complete. No add-ons after the shipment is sent. I feel I should comment in light of the critical reviews here. The thing I found for successful shipping is very accurate specifications and checking with Shipa about special requirements. For example, pallets must be made of heat-treated wood (with the proper burned on label attesting to the heat treatment). Otherwise, customs can delay the shipment and require disinfecting. My next shipment is via Air, and they gave a very good price.

If I could give them zero stars I would. We booked with shipa/agility about 2 months out before our intended shipping date. A month prior to our intended ship date, we tried booking a container. Little communication and we STILL don't have a booking a month later. There was zero help from the company on rectifying this in fact not even an apology or attempt to take accountability for the delay and lack of response. We found out typical booking standards happens within a day as our supplier had helped secure one locally. Also note it is NOT typical to pay before shipping even happens which is what Agility does - they take your payment upfront without any confirmation. I'm so frustrated with the entire process, the lack of professionalism, and the lack of accountability. I'm now late on booking a container and still waiting for the refund to process. DO NOT BOOK WITH THIS COMPANY.