Shipa FreightReviews of shipafreight.com

Reliable and easy to work with! Flawless experience.

Good Experience, great service thanks

I have been working with Shipa for the past several years and found their service to be excellent. The website is quick and easy and when you request a quote a person contacts you. Their reps have been extremely helpful and will answer all questions and make sure you know how to fill out any forms. I like that I can call on the phone and they can walk me thru the process. I have also asked my Shipa rep for help with shipments that were sent to me via other freight forwarders! My rep, Prem, is always happy to assist. Their pricing is very good and the itemized list of fees is complete. No add-ons after the shipment is sent. I feel I should comment in light of the critical reviews here. The thing I found for successful shipping is very accurate specifications and checking with Shipa about special requirements. For example, pallets must be made of heat-treated wood (with the proper burned on label attesting to the heat treatment). Otherwise, customs can delay the shipment and require disinfecting. My next shipment is via Air, and they gave a very good price.

Shipa Freight is absolutely amazing and went way above and beyond in every aspect in helping me ship from China to the US. Their customer service manager genuinely cared about helping me pick the best options for my shipping needs and always replied quickly with any questions I had. They even followed up with me after delivery to make sure everything went smoothly. Their quotes were dead on and unlike many other companies I tried, did not have any undetermined variables that would cause unknown price increases. (For example a $50/half hour port waiting time fee from another company that shall remain nameless) The cost they quote is the cost you pay. I'm looking at other reviews where people are claiming "bait and switch" and this is not true. These people seem to be confusing customs fees with Ship Freight costs. Customs fees are ALWAYS the responsibility of the buyer, not the shipping company. These fees are charged by the government and not Shipa Freight. You will pay them no matter what company you use. I was so concerned about making my first large international order and now with Shipa Freight behind me, I feel empowered to source my products from anywhere in the world. Thank you Shipa Freight!

Shipafreight is the best one for handling shipment to overseas. Although the freight rate they quoted me wasn’t the lowest one at the beginning, but their service is the best. Their staff is very professional to answer my question whenever I raised online, they can give me the answer I want in a few minutes. Not like other same kind of service provider, their rate was really good, but I was requested to keeping all my credit card details in their online platform for any other unexpected charges. Finally, the goods were delivered to our client perfectly.

Shipa handled multiple shipments for me (from Italy to Dubai, from the UK to Dubai, and from the US to Dubai). Their service was outstanding. They were completely attentive to all the documentation requirements both at origin and at destination, and were able to make both the delivery and customs clearance seamless. Recommend them highly....

My experience with shipafreight is a great one. Shipafreight keeps to their promise delivery time. And are very responsive and proactive to task.

We are a Romanian based company and we have been working with the India based ShipaFreight team managed by Premchand Bathu for 2 years. We found the company on the internet and at first did not know what to expect, but happily they have exceeded our expectations every time. Apart for the very good rates they always respond promptly to our requests or questions, no matter the hour (which never happens with the EU based branches which are super slow and limited in action power), have managed to bring our goods sometimes despite all odds - particularly after the pandemic start when flights started to be cancelled and lockdowns happened. We appreciated that even with the airlines raising quotes sometimes daily they did all their best to negotiate on our behalf and keep our rates as close to our "before pandemic" ones. Prem's team also successfully handles our insurance claims as well - unfortunately we had to submit 2 within the past 6 months and we received our claimed money in less than 2 months, even within the holiday season. Overall, we think that Shipa is the best choice for both companies or individuals who need shipment services and take the time to actually discuss and customize the initial internet based quote (to avoid inevitable discrepancies that will appear between draft and final quote).