Shipa FreightReviews of shipafreight.com

Shipa Freight is absolutely amazing and went way above and beyond in every aspect in helping me ship from China to the US. Their customer service manager genuinely cared about helping me pick the best options for my shipping needs and always replied quickly with any questions I had. They even followed up with me after delivery to make sure everything went smoothly. Their quotes were dead on and unlike many other companies I tried, did not have any undetermined variables that would cause unknown price increases. (For example a $50/half hour port waiting time fee from another company that shall remain nameless) The cost they quote is the cost you pay. I'm looking at other reviews where people are claiming "bait and switch" and this is not true. These people seem to be confusing customs fees with Ship Freight costs. Customs fees are ALWAYS the responsibility of the buyer, not the shipping company. These fees are charged by the government and not Shipa Freight. You will pay them no matter what company you use. I was so concerned about making my first large international order and now with Shipa Freight behind me, I feel empowered to source my products from anywhere in the world. Thank you Shipa Freight!

Updating to 3 stars. The team is very responsive and they are available through email and WhatsApp. However, I wasn't able to move on with the shipping with them because we never moved the dial. They neve game me precise dates and I ended up hiring another freight company. Now I'm waiting for my refund as it's been 1 week since I cancel and they haven't processed my refund. I'll update here once I hear from them. Amazing and highly recommend. I'm still in the early process of doing my first shipment with Shipa Freight. However, so far, they have been super responsive with strong client management skills and very knowledgable people. I will also update this review after completing the shipment.

Shipafreight is the best one for handling shipment to overseas. Although the freight rate they quoted me wasn’t the lowest one at the beginning, but their service is the best. Their staff is very professional to answer my question whenever I raised online, they can give me the answer I want in a few minutes. Not like other same kind of service provider, their rate was really good, but I was requested to keeping all my credit card details in their online platform for any other unexpected charges. Finally, the goods were delivered to our client perfectly.

Switch-and-bait outfit. Provided them with EXACT dimensions and weight, received quote. Day before pickup they tried to shake me down for an additional 50% freight charge because of the size of the pallet - which they were given correctly to begin with. Their argument: The small print says quotes are just a generalized quote. Why pray do I have to give weight and dims then to obtain a quote? Don't bother. I canceled the booking and requested a refund.

Shipa handled multiple shipments for me (from Italy to Dubai, from the UK to Dubai, and from the US to Dubai). Their service was outstanding. They were completely attentive to all the documentation requirements both at origin and at destination, and were able to make both the delivery and customs clearance seamless. Recommend them highly....

My experience with shipafreight is a great one. Shipafreight keeps to their promise delivery time. And are very responsive and proactive to task.

We are a Romanian based company and we have been working with the India based ShipaFreight team managed by Premchand Bathu for 2 years. We found the company on the internet and at first did not know what to expect, but happily they have exceeded our expectations every time. Apart for the very good rates they always respond promptly to our requests or questions, no matter the hour (which never happens with the EU based branches which are super slow and limited in action power), have managed to bring our goods sometimes despite all odds - particularly after the pandemic start when flights started to be cancelled and lockdowns happened. We appreciated that even with the airlines raising quotes sometimes daily they did all their best to negotiate on our behalf and keep our rates as close to our "before pandemic" ones. Prem's team also successfully handles our insurance claims as well - unfortunately we had to submit 2 within the past 6 months and we received our claimed money in less than 2 months, even within the holiday season. Overall, we think that Shipa is the best choice for both companies or individuals who need shipment services and take the time to actually discuss and customize the initial internet based quote (to avoid inevitable discrepancies that will appear between draft and final quote).

I had a very bad experience with them, their delivery team delayed my important shipment for the last 25 days and after pickup, they added an extra amount without earlier notification or don't inform me at the of pick up and charging a huge amount on the name COVID-19 protocol first they asked to pay 750$ on the name of insurance which is refundable, then they asked to pay 500$ on the name of EUR1 Certificate while the shipment is domestic and then they asked for to pay 820$ for disinfected spray. They had no idea when it'll be delivered. There was no coordination between their customer support team and their delivery team.