Ship A Car Direct has always provided excellence service. From the beginning of the process to the completion of it. Always on time with the pick-up and delivery. Great communications.
Response from Ship A Car DirectApr 29, 2024
Thank you for your review and for consistently choosing Ship a Car Direct. We are pleased to hear that our team has provided you with excellent service, timely pick-up and delivery, and great communication.
Your continued trust in us is greatly appreciated. We look forward to serving you again in the future.
LW
LW
Illinois/Florida Snowbird
As a snowbird, I have my car shipped to/from FL/IL annually. In January, the pick up timing was fine (other than an extremely rude driver), but the car was delivered in FL 2 days before I arrived (which I was told would NOT happen). I had to scramble to find somewhere to accept the car. I did receive a small refund for my difficulties.
In April, I had very little notice for pickup. The driver arrived with a pick up truck towing 3 trailer bays. What? He did not speak a word of English. And Oops... my car didn't fit so he left. I contacted my salesperson, Scott, and the 800 number which is worthless. Nothing was done. Now I'm in a rush to get the car picked up before I leave in 2 days.
I have had 2 concurrent bad experiences with Ship a Car Direct. It seems they do no quality control on the drivers/carriers, do not respect the customer's time frames, and are not helpful when problems do arise - you're kind of left on your own.
Like someone else said, use Montway. They may cost a little more, but they're a much higher quality operation.
Response from Ship A Car DirectApr 29, 2024
Thank you for taking the time to speak with me over the phone about your recent experiences with us. I sincerely apologize for the inconvenience and frustration on your orders with us in both January and April.
Regarding your January order, we are very sorry that the carrier tried to deliver earlier than expected, despite instructions not to do so, causing you undue stress. As discussed, we have refunded the remaining amount you paid for that shipment, as we believe you should not have to pay for a service that did not meet your expectations.
As for your April shipment, I am extremely disappointed that the carrier showed up with a trailer that did not have enough room for your vehicle. This is unacceptable, and the carrier should have known better. Based on your valuable feedback, we have decided to remove this carrier from our list to ensure that such incidents do not occur in the future.
Once again, I want to say thank you for your feedback. It is through constructive criticism from valued customers like you that we are able to identify areas for improvement and grow as a company. I wish you the best of luck on your move, and if you need anything in the future you can reach out to me directly.
Alex
MA
Michael A.
Great car shipping experience
Swift to take action, excellent customer care, cost effective and overall great experience. I would choose Ship a Car Direct again.
Response from Ship A Car DirectApr 29, 2024
Thank you for sharing your great car shipping experience with Ship a Car Direct. We are thrilled to hear that our team provided swift action, excellent customer care, and a cost-effective solution for your vehicle transportation needs. We look forward to helping you again in the future.
DS
Dion S.
Started skeptical, ended very satisfied
Was skeptical of the service I would receive based on reading the online horror stories of the car transport trucking industry, so I decided to pick a reputable company and not take the lowest bid I received. I was very satisfied with the support (David) and 24/7 available service I received. Driver was on time picking up and dropping off the vehicle. He took care in handling the vehicle which I was very appreciative of. Would ship with ship a car direct again, would recommend to a family member or friend.
Response from Ship A Car DirectApr 29, 2024
Thank you for sharing your experience with us. We understand that the car transport industry can be daunting, and we are glad that you chose us to help you with your move.
It's great to hear that our support team, especially David, provided you with the assistance and 24/7 service you needed throughout the process. We are also pleased to know that your driver was punctual and took great care in handling your vehicle.
Your satisfaction is our top priority, and we are thrilled that we were able to exceed your expectations. Thank you for your trust in Ship a Car Direct and for your willingness to recommend us to your family and friends.
We look forward to serving you again in the future.
TT
TTD
I hope this review can be beneficial…
I hope this review can be beneficial for others who are considering this company for their transportation needs. My strong suggestion is to go with Montway or Sherpa.
Should you decide to go with this company, make sure to inquire about the transport provider they will use. If its Highline Auto Transport LLC, avoid this at all cost. Their preference is to communicate via text rather than phone calls. Contacting the driver is an impossible task. Once you establish contact with their dispatch unit, they require you to handle the task of reaching out to the driver and organizing the timetable. They never know where the driver is and expect you find out for yourself. The condition of their trucks is absolutely awful. The lift gate, remotes, storage, are all in poor condition with wiring exposed. Those vehicles are in desperate need of major repairs. Their tone is unacceptable and lacks professionalism due to their arrogance.
This brings me back to Ship-a-car-direct. They promise to thoroughly inspect the shippers so you can be worry-free. Based on the factors mentioned above, no reputable company would risk hiring this transport company. To get more proof, check their record on the Better Business Bureau. My intention is not to intentionally damage the reputation of these companies; I simply want to encourage future customers to reconsider their shipping requirements, especially if they own a luxury vehicle. After I went to meet the driver and collect my vehicle myself, they decided to reimburse me a paltry $100.
Avoid at all cost.
Updated : 4-29-24
I would also like to take a moment and update my review. Alex has since called me, and we had a discussion about my experience. It says a lot about the company, and their attempt to uphold the standards they set forth. While my personal experience wasn’t satisfactory, I do appreciate a company reaching out and attempting to rectify the situation.
I do believe a second chance is warranted since they equally went through a bad experience. I appreciated the refund, but more importantly, I appreciated the willingness to listen. I will reconsider future transportion needs.
Response from Ship A Car DirectApr 29, 2024
I wanted to take a moment to thank you for the conversation we had regarding your recent experience with us and Highline Auto Transport LLC. Your feedback is invaluable to us as we continuously work to improve our services and ensure that our customers receive the highest level of care and satisfaction.
As discussed during our call, I deeply regret the inconvenience and frustration you experienced throughout the transportation process. We have taken your concerns seriously and have removed Highline Auto Transport LLC from our list of trusted carriers. Their conduct and the condition of their equipment are unacceptable and do not meet the standards we set for our partners.
As promised, we have processed a full refund of the remaining amount you paid us. We believe that you should not have to pay for a service that failed to meet your expectations, and we are committed to making things right.
Your review serves as a reminder of the importance of thoroughly vetting our carriers and maintaining open lines of communication with our customers. We will be using your feedback to review and improve our processes, ensuring that future customers receive the seamless and stress-free shipping experience they deserve. (Keep in mind, if you do choose to go with Montway or Sherpa, they still use Highline Auto Transport – so make sure to just ask them not to book that carrier for you.)
Once again, thank you for bringing this matter to our attention and for allowing us the opportunity to address your concerns. We value your business and hope to have the chance to serve you better in the future. If there is anything else we can assist you with, please don't hesitate to reach out to me directly.
Thank you,
Alex
DO
Don
Safe transport for your vehicle.
Renee kept me informed,resolved any questions issues right away.The shipper Anton was excellent,very careful with my vehicle. No damage or anything! I would definitely recommend Ship a car direct,and I believe Antons company name was Tele port?.A great team !!
JW
Jay W.
They were terrific both on pickup and…
They were terrific both on pickup and delivery.
DC
Dear C.
SUV from PA to FL
I got my SUV back in good condition...a couple days later than expected, but I didn't have to drive it down to Florida myself. Driver was a very nice gentleman (Khalif). I prayed for him because he had a problem with the air compressor during the trip; and I'm sure that was not easy carrying 6-8 vehicles on his 75-foot trailer. Lottie in the office was a super nice lady who explained all the details of getting a vehicle shipped to another state. I would highly recommend Ship A Car to anyone. Very satisfied and reasonably priced.
