Shine BathroomReviews of shinebathroom.com

Original Review: I purchased two automated toilet cleaners and never received them. My order has been "processing" for 5 months. Support has not responded to any of my requests. This company is not trustworthy. 01/20/2022 Update: It is now 20 days after my original review. Trustpilot notified me within a couple days that Shine Bathroom requested additional information, which I provided. I never heard back. I sent additional support requests via email and via the chat form on their website. No response. On a whim, I typed the word "Refund" into their automated chat support tonight and it responded offering to expedite my order. However, when I accepted the option, it told me no one was online at the moment, and asked me to fill out the same contact form that has yielded zero response. I also noticed that my shipping group has changed from Group 6 to Group 8, with zero communication about that (and despite the shipping terms saying your group is locked in at purchase time). I will try again in the morning. If my order is not "expedited" within a few days, I'll be calling the fraud department at my bank and also leaving a report with the BBB. 01/27/2022 Update: After my order was not expedited and additional support requests were ignored, I attempted to cancel my order through their automated chat assistant (the only interaction possible with this company). If you follow the right prompts, you will eventually get a link to a cancellation form... which informs you that the form no longer exists. I have exhausted all avenues to contact this company to no avail. I was excited about this product and had I received even a single response, I would have been willing to wait another 6 months. Instead, Shine Bathroom took my money and ran. I cannot recommend any company that keeps their marketing messages flowing smoothly while defrauding customers behind the scenes. I'll be marking their emails as spam, reporting my transaction as fraudulent and reporting to the BBB. 03/17/2022 Update: I had to work with my bank's dispute department to get my money back. It took them a month and a half. I'm not sure they even received funds from Shine. It appears my order is finally cancelled though so something definitely happened on Shine's side. I cannot stress this enough: do not give this company your money. You will likely never see your product and refunds are not guaranteed.

I love how easy this is to use. Not only does it do an amazing job keeping my toilet sparkling clean, but it also is safe for, well, everything and everyone...me, kids, 80pp, pipes and the environment. It did take a little work for my initial internet connect, but since then it's worked seamlessly. Technical hint: The battery must be removed in order to charge it.

I've only had the bathroom assistant for a few weeks, but it seems to be working. There is no hard water ring developing and generally anything that sticks is only there temporarily or can be gotten rid of with a quick brush. It took way too long to get my order, but once I called, it did come soon after. Refills also come pretty quick.

Great product for keeping your toilet clean. Set up is very easy. Had an issue with battery discharging to quickly but that seems to have resolved itself. Can't wait for continued improvements. Highly recommended.

Customer Service has been very good as they updated my shipping address after I moved after placing my initial order. The product was easy to setup and has reduced a toilet ring after just a few flushes. I look forward to receiving my third Shine Bathroom Assistant for my new home's half bath. I had a longer experience written, but the Trustpilot website lost it while I was attempting to put in a verification code.

Such a neat, smart, creative product to help keep toilets clean. The way they advertise the product, with the toilet being the worst household thing to clean, they sum it up perfectly! It has been so awesome to not be on my hands and knees-- GROSSLY cleaning the toilet bowl. The natural part of Shine is a winning point as well, and it is very innovative. Highly recommend!

I recommend this product. I have three devices, and they keep the toilet bowl clean. Two of the three devices worked properly right out of the box. One of the devices was randomly spraying and customer service replaced it promptly. Setup was easy, however information on the YouTube videos was very helpful and unfortunately not included in the setup instructions on the app. There is room for continued improvement with the app, however the company seeks customer feedback and is making changes to improve the functionality of the app.

This a great forward thinking product.. it’s not perfect -yet.. the cleaner solution will not remove hard on stains, rather clean the bowl after each flush with an environmental solution ( pet friendly); the solution does not scrub away but mixes with bowl water and over time cleans. This gives me peace of mind and actually has saved me time and money.. I even ordered the toilet paper and so far have received two orders of environmentally friendly, thick rolls.. yes this company can improve ( like all the companies out there) so I am looking forward to seeing what comes up next. I am a valid buyer.