K M.
Awful customer service!
I wish I had read the reviews before purchasing from this company because as many have said before, the customer service is awful. I ordered a Shhhowercap, and for two years (!!!) they took my money but never sent the product. Instead, I was met with a never-ending, ever-changing, excuses as to why my order wasn’t shipping. I sent over 25 emails requesting a cancellation and refund, only to receive the same canned response that their "team was working on it" or they would just not write me back. I resorted to commenting on their social media—because that seemed to be the only way to get their attention. They insisted I DM them, but Instead of resolving the issue over DM, they blocked me and deleted negative comments. I can assure you that I am a real person and a real customer, and I have receipts. It took me two years to get my money back, and I wouldn’t wish that experience on anyone.
Response from The Patented Original SHHHOWERCAP®Apr 4, 2025
Hi Kate! We're sorry that you feel this way all this time later and we have to step in to correct the erroneous public narrative that contributed to your situation and is still today - confusing our customers. Your order was refunded to you via paper check after the Fraud we found on our website while we stood up to enforce our Patent & Trademark rights against an accused infringer. We're deeply sorry that their attacks on our Operations & reputation have impacted your trust in us - because, quite frankly, its what it was set out to do. Harm us and our stellar reputation on the product they, even today, benefit & profit from us creating. We know our Founder + Inventor personally reached out to you recently as one of our angriest customers (!!!) to make sure you were okay and, based on the timing here, it seems to have errupted you even further. Our FAQs have been updated in detail, they reference the experience that impacted yours for the moment in time, and we encourage you to read them. The team will be standing by if you have any questions once you read through the realities and are updated with the facts. Apologies for the frustrations but we really need you to now take a step back and stop defaming the brand and company. Its a bit too much and far beyond anything reasonable for the refund on the one SHHHOWERCAP® that was already processed to you.