The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

TL;DR: For $50+, I received a dirty, unpackaged product weeks after placing my order. I finally received shhhowercap more than 2 months after placing my order. There was no communication from the company that orders were delayed. After 3 weeks of no shipping notification, I contacted the company. I never got a reply to that email, but a week or so later I did get a link to upload a picture of my government-issued ID (really) as required verification to continue processing my order. A month later with no further communication, I emailed the company again. This time they responded that my order would ship in the next 2 weeks. The product I received today was unpackaged and dirty. Just the shower cap thrown in a small plastic shipping bag. There are streaks of dirt on the inside of the shhhowercap. This company has a lot of gall charging people $50+ for a dirty, unpackaged product with dismal customer service.

Ordered over a month ago, had to go through a strange and invasive identity verification process that seemed like it could be a scam. Was told that shower cap would be sent shortly. But it was never sent, and they stopped responding to my follow up requests for information about the order. Finally told them to cancel order and am waiting for my refund, after they charged my credit card immediately but had not fulfilled the order a month later. Too bad, since I had ordered multiple times before and given as gifts. Will not order from them again. Have ordered from a competitor. Leaked after a while anyway, DO NOT RECOMMEND.

Horrible business practices - Do not trust this company. I placed an order, and they took my money. Then for three weeks, they completely ghosted me - no shipping notification, no updates, nothing.When I finally lost patience and reached out to them to ask where my product was, they hit me with an absurd demand: I was told I had to complete a REAL ID form. Demanding a driver's license to ship a shower cap is invasive and completely insane. If they have internal fraud or duplicate company issues, they need to fix their logistics, not punish and dox legitimate customers who already paid. I am currently fighting to get my money back. Avoid buying directly from their website at all costs.

Edit: After submitting a dispute through my bank the company refunded me. And today- October 23- my shower cap arrived. It did have a nice note thanking me for my patience. I appreciate that they refunded and still sent the product. I am assuming that was on purpose to make up for my experience. Because of this I am raising my rating from one to three stars. I am excited to try my shower cap tonight. It is cute, and looks well made. I think the company just really needs to look long and hard at their customer service practices. Prior review: Long story- but worth reading. This company is a scam, and the founder is a paranoid scammer. They supposedly have a legit product. I’ll never know. I ordered at the end of July, and a week or two later I emailed asking for an update. I then get an email saying that my order was flagged in a bunch of fraudulent orders. They said I needed to show my ID via video call to get the order, or that they’d refund it. I go to set up a video call. No slots available. I email them, they say there are some open now. I book a video call, and end up meeting with the (supposed) founder. She asks to see my ID, and then SCREENSHOTS IT. I am uncomfortable with this, but ok…. I then get an email that it’ll be released within two weeks. Two weeks go by, I email asking for an update. Get the same email saying it will be released within two weeks. When I email back saying they already said that- I get an email saying it’ll ship in a week. Week comes a goes, and then I get ANOTHER email demanding I prove who I am via some Real ID verification service. What?? I literally met with the founder, spoke to her, showed my ID, which she took a picture of and has on her computer somewhere- and I’m being asked to do it again? They have had my money- and a bunch of other people’s money- for over two months. They keep lying about shipping the product, and have demanded I prove who I am twice. When I write them and say I am demanding to have my product shipped by end of the week or my money returned they send me some canned response about how I need to verify my identity. I will go out of my way to never buy this shower cap, good reviews be damned. She is essentially paranoid that people are buying her product and then selling it as their own- and to try to stop that she is asking her customers TO PROVE TO HER THEY ARE LEGIT. The EGO. You can have the best product or service, but how you treat your customers matters more than anything else. I have never been treated like this by a company that wanted my money. There is a way to handle resellers. Abusing your customer base is not it. If this was a company that had any integrity they would email each customer they’ve done this to, with a sincere apology. Ship the damn shower cap, AND refund them. Under promise, over deliver is the goal. This company way over promises and doesn’t even under deliver- they just never deliver.

Ordered three products, was immediately charged. Was quoted regular shipping time but after a month no product had shipped. Reached out and heard nothing back. Then they suddenly said they wouldn’t release my order THAT I ALREADY PAID FOR until I uploaded a photo of my government ID. They sent an email saying it was important for my safety because there were dupe companies ordering from them (??). That has absolutely nothing to do with me and is not my fault. Canceled my order. Super frustrated because I do like the product and my old one has been falling apart for a while. Now I have to buy from the dupe companies they are trying to protect against.

Company is taking payment and then demanding customers provide them ID before they send the showercap. It took about 6 weeks to get a refund via paypal. Not sure if a scam, or just insane to think people will hand over ID on a zoom call - this is what they sent: Here's what to do: Grab a quick spot on our calendar here. Have a photo ID on hand for the call - it's the fastest way for us to confirm everything's legit.

I agree with what Sabrina wrote. This company is just bizarre. Placed order, they claim 5-7 days for shipping. 1 month later nothing. Then got this weird request asking to to a Google video appointment and show my drivers licence. WTF? Who does this? I thought it was fraud. Who knows…Still no product received and now they are ghosting.

I've had only positive experiences - surprised by negative reviews. Have bought for myself twice and buy as gifts without issue. The longest lasting shower cap out there.