The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

I have been trying for over a year to get a replacement for one of two caps I purchased. The adhesive strip on one came off in the front and sides and I have requested a replacement multiple times and have been met with excuses like they are back ordered or no response. I have provided pictures and everything they requested but to no avail. The second one I have at a beach house is fine, but the primary one has been unusable. How hard is it to send a replacement? For this reason, I highly suggest spending your money with companies who back their product. Amy Smith

Never received the third cap. 0nly received 2 of 3. Wrote many times and they never sent the missing cap. SCAM YOU are a SCAM!!! My first 3 orders were great . Last 2 a disaster!!!! I wrote over xmas about not receiving 3rd cap- and nothing was in a box- other 2 caps thrown into a paper envelope!!! I asked for the boxes that come with caps . Never received boxes so I had to buy different gifts and never received missing cap. The order I ordered from today show I NEVER received and wrote over 10 times. Your company is a disaster but with a good product if you receive it ,but NOW I am speaking out! Take advantage of me once but not twice AND look at your reviews- lt's all the same story. The BBB should go after you but then again you're not registered with them! Look at your reviews on that. I hope people don't get scammed as I have! you wrote me after my xmas order 2 weeks ago and said you would get back to me. BUT NO YOU DID NOT!!! and your phone number on trust pilot doesn't work. That says it all!!!

I want to start by saying that Shhhowercap makes a great product. I’ve used one for years and love it. But ordering a new one has not been a good experience. I ordered a new Shhhowercap on January 16, 2025. Within a week or two after placing my order, they took their website down. I was trying to replace a shhhowercap I bought a few years earlier that I loved but had ripped. I needed a replacement quickly. When I saw that it hadn’t been shipped by January 29 I sent an email. I was worried they were going out of business. I asked to either have my order shipped or please cancel and refund my money. Someone responded with the following: “Hello Tiffany, I'm truly sorry for the inconvenience you're facing with your order, especially since you're in need of a replacement quickly. I checked the details and, unfortunately, your order #SHHH_315683 hasn't been shipped yet. To address this promptly, I'll escalate your request to ensure our team looks into why there has been a delay and to explore possible solutions, including the options you've requested. They will do their best to provide you with a resolution as soon as possible. Thank you for your patience and understanding in the meantime. If you have any other questions or concerns, feel free to let me know! 😊” — Now, 3 months later after ordering I still haven’t received my order and there was no further communication. I sent an email March 20, 2025 and I got a wishy washy boiler plate response. I don’t know what else to do now other than make this complaint. $50 is not cheap. I sympathize that this company is woman owned and founded, but they should not be taking orders they can’t fulfill. I personally know someone whose daughter was an advisor to the company for 7 years. I love my old Shhhowercap. I want to receive it. But if it can’t be shipped in a timely manner I need a refund. I will be happy to edit this review when the issue is resolved. Update (response to Shhhowercap reply): There is nothing suspicious about me just wanting the product I paid for in January. I am a real person with no reason to write a review other than I’d like to receive my shower cap, which I stated is great. I also don’t want to harm your company, but email was not getting me anywhere. Your reply is disingenuous and doesn’t address the root problem, which is not my review. 2nd Edit (5/5/25): STILL NO SHOWER CAP, and now you’re arguing with me about who I know (or supposedly don’t) to prove I’m “suspicious.” I said I knew the mother of an advisor. Not the advisor. I’d be happy to give you their name via email, but it’s unnecessary and besides the point. And I removed the name of the competitor because you asked me to. Again, I’m not trying to harm your company. You have my name and order number and my email, in addition to my $50. You’re treating a real customer horribly and should be more focused on shipping my cap than conspiracy theories.

I purchased my first cap in 2020 and have since enjoyed giving these beautiful, long-lasting, well-fitting for any length hair, waterproof caps as gifts. Just received my newest order for two caps last week along with a lovely handwritten note from a specific individual and the Team for being a steady customer and being patient as there was a delay with my order. It was worth the wait. I highly recommend Shhhowercap for the product, designs, and fantastic customer support!

I bought Shhhower caps for Christmas gifts several years ago and they are still being used by our family. Great, quality product.

I had my previous Shhhowercap for over 7 years before I finally decided it was time for an upgrade. I know the company has been going through some stuff behind the scenes, but I'm so glad they've finally restocked and are back up and running. My new cap was shipped quickly, and came with a lovely handwritten note. If you've been waiting for them to come back, please give them a chance! Their products are SO worth the wait.

Everyone who is interested in this product PLEASE READ THIS: I had initially posted a negative review on this site expressing my frustration with the company, and how I had waited almost 3 weeks for my product. After reading the numerous reviews on this site, I believed my frustration was valid, and that the company was scamming people. It turns out that is absolutely not the case. The founder of SHHHOWERCAP reached out to me personally to explain the incredibly unfortunate situation she is in. A competitor has been attacking their company and disrupting their operations. You all should go to the FAQ page on their site; it explains everything. I must stress this point. The reviews here on TRUST PILOT IN NO WAY ACCURATELY REFLECT THE STANDARDS OF PRACTICE OF THIS COMPANY. PLEASE CONTINUE TO SUPPORT THIS COMPANY. I already made a second purchase, and however long it takes for my product to arrive, that is ok, as long as this company is recovering from these countless attacks from competitors. Please take the negative reviews on trust pilot with a grain of salt. I wouldn't be surprised if a lot of these were fake. Thank you for reaching out to me, and best of luck in your fight!

I have been a shhhowercap user since day1! After meeting Jackie at her very first trade show, I fell in love with this product. It’s without a doubt my most essential hair care item next to the hair dryer. There is no comparison, no cap comes close to the way the shhhowercap wears and feels! The attention to detail in its construction makes the shhhowercap sleek and functional, but the turban design and seasonal patterns make it chic and fashionable. I will forever rave about this product!!! I cannot recommend it enough!