The Patented Original SHHHOWERCAP®Reviews of shhhowercap.com

I have previously ordered from this company and really liked the product. My most recent experience has been horrendous. Ordered 2 shower caps in November for Christmas presents. One email from company in mid-December, in response to my query about whether or not the item had been shipped, suggesting I escalate it with them if I didn't receive the goods within another 10 days. Two more emails to the company, no response. Ended up buying a handbag for my favourite cousin instead. I'd really like a refund but I'm assuming I'll get diddly-squat from that request too. Edit - In response to the supplier responding to this review, I have been in contact about this matter. And I’m not a bot or a viral attack on your IP. Edit - I’ve even tried contacting the company via linked in. They’re now suggesting the order has been fulfilled (not backed up by their own order tracking systems or a shower cap appearing at my house). Can’t claim on the shipping protection because the shipping protection company noted that it has not been shipped. (Further Edit in response to seller’s offer to respond here with an update) As per my recent email to the seller, the “reshipped” item has apparently been delivered to a postbox somewhere in Illinois. I have not ever been a postbox in Nowhere Illinois. I am a woman in Australia. I still have no refund or any shower caps.

I recommend, reconsidering purchasing from this company. I recently received 2 shower caps, USED + UNBOXED. Arrived in a flat envelope! I reached out and submitted a claim to request return…it has been days, no one answers their phones, and no return label has been issued, they claim it’s under review. WHAT REVIEW. PLEASE look at other negative reviews, we cannot all be wrong! A hygiene issue as well as poor business practice.

I read a glowing review about these shower caps - expensive but the best. I placed an order and was told item was shipped on November 6, 2024 and to download the app Route to track. There is no record of shipping or tracking on this app. I have attempted to contact this company now 10 times. I have emailed customer service 4 times, each of the other options listed (ie, Press). There is no phone number on the web site but I did find one by doing a search. The phone is always busy which makes me wonder if the phone is not in service. I looked them up on Better Business Bureau and there have been hundreds of complaints. Next step is to file a formal complaint with Better Business Bureau in New York.

Terrible company. I made an order for last Xmas and it wasn't filled until I stopped the charges on my bank card in April. I filed for a return and refund, since I no longer needed the products. They made me send three pictures of each cap in the boxes; then I got a message that they would send an approval of my return. I never got that email. It is a scam! I spent about 30 minutes filling out their stupid return form for nothing; they never intended to return my money. They advertise being guaranteed satisfaction--not true!

I never received my 2nd order. Shower Cap said for months it would be shipped soon, but they just lied. This went on for months, then years. They ignored my repeated requests for a refund. EDIT: In response to you saying "we are not liars" I say you are lying about not being liars. And you must be so proud that 80% of 273+ reviews are one star.

Never got my product, even though they took my money through PayPal. I sent two emails to customer service and waited three weeks. No response and shower cap.

Great product but no customer service whatsoever. Do not give them your money you will not see it/the products! I placed order #157879 back in July/August 2023 (valued approx AUD$150 including shipping) and in September 2023 asked where it was at - I was told by their customer service team via email that I would receive either a refund or the goods would ship by end of September. That’s the last I heard from them despite multiple emails from me to the customer service email address throughout 2023 and 2024, all of which have been completely ignored. I have not received a refund either. I realise they had some legal issues but back in Jan 2024 there was an online video from the owner apologising and promising that all was now resolved and all orders would be shipped. It was clearly BS, or there are other problems they are not telling us about.

Bummer - I really like this product... Ordered a cap for my mom's birthday almost 2 months ago. It still hasn't shipped and I've received zero responses to my emails inquiring about my order. Meanwhile, the website boasts that orders ship within 48 hours. This company is clearly having a difficult time functioning. Please stop accepting orders if you are unable to fulfill them!