SHHHOWERCAP® is an established, industry-leading e-commerce brand operating at scale, fulfilling hundreds of thousands of orders. With that volume, occasional operational issues can occur under normal circumstances. What is not normal is the inaccurate and misleading narrative currently reflected on our Trustpilot page.The current reviews do not reflect our business, our ethics, or our 10-year track record. They are the result of a documented competitive attack.We have been actively working with Trustpilot to address this ongoing reputational harm. However, the platform’s response has been insufficient. The same gaps in policy and enforcement that allowed this exploitation to occur continue to allow it to persist.As a result, the original harm is being extended — long after the underlying issue has been resolved.While we are shipping orders on time and fulfilling all customer obligations, the false narrative has created unnecessary customer concern. This has led to increased sensitivity around routine shipping variables, escalated interactions for our Care team, and additional operational strain as we manually review patterns of inauthentic activity across platforms.This is not a reflection of our business. It is a consequence of platform failure.The continued visibility of inaccurate and manipulated reviews is materially harming our company and misrepresenting who we are.It also impacts customers directly — creating confusion and undermining trust where it should not.We have been in business for a decade. For eight of those years — while generating millions in revenue and fulfilling hundreds of thousands of orders — our Trustpilot presence reflected fewer than ten total reviews.The sudden surge of approximately 300 reviews aligns directly with the moment we enforced our patent and intellectual property rights against an accused knockoff of our female-founded invention.We have operated with integrity since day one. That has not changed.We will continue doing the wor
The Patented Original SHHHOWERCAP® (shhhowercap.com) has 325 customer reviews on Five Star Index, with an average rating of 1.7 out of 5.
Also known as
shhhowercap.com
Website
shhhowercap.com
Category
Manufacturing
Location
Brooklyn, New York
Listed on Five Star Index
2026
About these reviews
Replies
The company replied to 49% of reviews.
Latest
Most recent review: October 2026.
Edits
Reviews are shown as their authors wrote them. The company can reply, but cannot edit them.
Score
This company cannot pay to remove reviews or change its score.
Garbage company. I ordered 5 showercaps from them in December of 2024, with the intention of giving them as christmas gifts.
Weeks went by with no updates, no communication, nothing. I reached out via email and text and received no response.
Finally in April of 2025 I received a text message asking me if I still wanted my order and asking if they could swap out one of the items due to no stock.
I reluctantly said yes. I finally received a tracking number but then the items sat in pre-shipment status for several more weeks.
I finally asked for a refund and for them to just cancel my order as I was fed up.
Again we're back to no response and no package as of June 2025. Incredibly frustrated and completely confused how this company is still doing business.
MM
Ms M.
Scammed
I would not even give them 1 star. I placed an order at the end of March 2025, it is now almost mid June 2025 and have just received a slew of messages saying that there is delay...it's on it's way...we'll send a tracking number...blah blah blah. I ordered 3 caps so needless to say I am out $150.00 and still no caps. I am furious and beyond disappointed because I have a Shhhowercap cap that is 4yrs old and was just the greatest thing ever! Nothing compares to it. Man, these guys destroyed their own business. It's a scam. Do NOT recommend!!!
HO
Holly
SCAMMERS
SCAMMERS. Do not order.
On May 9, I placed an order for 1 item. The site said 2-5 days to fulfill and ship. I wait a week. I email them and kindly ask for a status update. They reply and say it will take up to 30 days to fulfill my item that was allegedly in stock. I reply back and request a cancel and refund. Almost immediately my order ships. They never did acknowledge my email requesting they cancel and refund the order pre-fulfillment. So I reply and say since they shipped the order, fine, no need to try to return it. They ignore my email. Another week or more goes by. Item not received. They then email me May 22 - not in reply to or acknowledging my prior contacts - and say they sent the wrong item so let them know via email if I want to return it. Account shows one order complete. At this point, it's been from May 9 to May 22. I have 0 items. Not the 1 I ordered. Not the 1 they tried to con me into taking instead.
AW
Arlene W.
I cancelled but order still shipped
I cancelled this order as soon as I got the confirmation email requesting that I confirm my order or cancel it. I cancelled it. Then I received an email stating it was too late and my order had already shipped. BUT I NEVER CONFIRMED IT. This company is a scam. I regret I ever heard of them.
SG
SG
Avoid. They will charge but not ship product
They charged my credit card for my shower cap and $17- rush shipping as soon as transaction entered but didn't ship product. When I reached out to customer support they claimed they couldn't see my order until I provided the PayPal tx confirmation. Their website claims they were the victims of fraud but they are the ones defrauding their customers. Working with PayPal to hopefully get my money back because despite multiple messages to shhhowercap no refund as of yet.
PB
Phoebe B.
It’s been over a MONTH and my order has…
It’s been over a MONTH and my order has not even shipped?!?! I wish I’d read these reviews before I purchased. I’ve spent over $100AUD on a tiny shower cap that scammed me, I’ve got nothing to show for it. Emailed customer service multiple times and they promised they’d send it within 5 business days and assured me the person writing was a ‘real human’ (hint: they absolutely are run by bots). PLEASE SEND MY ORDER #315863
Response from The Patented Original SHHHOWERCAP®Apr 29, 2025
Hi, Phoebe! Happy to help here. Please check your email as the team reached out with this update - your order was cancelled due to international shipping charges inflated due to USA Tarrifs. Your order has been cancelled and fully refunded!
The problem with TrustPilot's lack of clean up on our profile (and ongoing refusal to) is that a normal situation like this is being conflated by the fake reviews and fraud attack we were under - it misleads and confuses customers. And, so we really hope you refer to your previous ordering experience with us and revise your experience with our SHHHOWERCAP® brand and product! Looks like you loved the first purchase and the experience of how we got it to you!
MM
Meredith M.
Never received my item nor a response
I purchased two show caps prior and was very happy with the product. I recently tried to purchase another show cap and never received the item. I then wrote team@ shhhowercap.com 3 separate times about this issue and never received a response. Now I would just like a refund and I fear I will not receive my money back. It's unfortunate that this has happened and I'm very disappointed with their customer service.
Response from The Patented Original SHHHOWERCAP®Apr 29, 2025
Hi, Meredith! All orders under your name have been fulfilled, so no money back would be required. If you're still waiting on something from us, we're happy to help. The [email protected] is standing by! You can also always call us 601-617-7444
JM
JMP
Be very cautious about shopping with…
Be very cautious about shopping with SHHHOWERCAP.
Edited 4/13/2025:
The Better Business Bureau website has this to say about the business "SHHHOWERCAP":
"BBB Rating: F
Reasons for rating:
Failure to respond to 283 complaint(s) filed against business
89 complaint(s) filed against business that were not resolved
608 complaint(s) filed against business
Length of time business has taken to respond to complaint(s)"
My personal experience with SHHHOWERCAP:
This may seem like a small issue - but it's just a very basic issue to deliver something, or provide a refund, if a business cannot deliver. It's frustrating to have a company essentially rip you off, and leave the buyer with no method for recourse. Please read on.
It's a $49 shower cap - one would think it comes with at least a minimal level of customer service; this is not what I experienced.
In November 2024, I ordered two caps, and on 11/25/24, I received only one. I tried calling, but there is no actual phone number to talk with a human being. Actually, there's no way to communicate with them at all unless you send an email or fill out their online form.
As SHHHOWERCAP required, I initiated an email on 11/26/2024. As requested, I provided a photo of the cap I received, the shipping label, and the packing slip.
On 11/26/2024, I was assured via email that the issue had been "escalated" to properly resolve the issue.
I again sent an email on 12/22/2024, 1/14/2025, and 1/20/2025, asking for another shower cap, or a refund, or even just some feedback. I never received any further communication from SHHHOWERCAP after 11/26/2024, telling me they would look into it.
When I checked their website in January 2025, looking for further contact information, the website stated something to the effect of 'we're not in - check back with us later'. Today, 4/12,2025, I see that the website is back up and operational!
Because there is no human being to talk with - I'm completely out of luck if they won't answer their email inquiry forms. In my opinion, that tells the customer a lot about the company.
Again, in the scheme of things, I've only lost $49, and about two hours of my time chasing a resolution. But it's a very basic principle at issue. If you buy something on line, there is a mutual expectation that the customer and business will each conduct their business honestly.
EDITED 4/15/2025 TO RESPOND TO SHHHOWERCAP review comments:
On 4/13/2025, I filed a report of a purchase “problem” with Paypal; on 4/15/2025 SHHHOWERCAP issued me a refund for the missing shower cap.
Note: I filed in an anonymous review on Trust Violet because it’s my right to do so.
Response from The Patented Original SHHHOWERCAP®Apr 15, 2025
Hi, JMP! We've requested clarifying information to identify you and address your issue. Rest assured we've been in business since 2015 and shipped hundreds of thousands of orders to happy & healthy customers.
Your order has been successfully refunded for the missing unit. That completes the situation but we're here if you need anything else!
Your communication (and it's anonymity) is the exact situation we've been dealing with as we stood up to enforce our Patent & Trademark rights and were faced with the issues that you described that actively misrepresent our business ethics and confuse our customers. Rest assured, we're not the unethical ones and the reputational harm contributed to the climate your order was impacted by.
We're working with TrustPilot and BBB to correct the record in line with the 2 reviews and high TrustPilot rating that we had for 8 years prior as well as the B+ rating we had with BBB for 8 years (and all through COVID)
In an effort to move past this, as a business and a team, we need your info, not initials - order number and/or contact info! From there, we're happy to help with a resolution. Please be sure to provide it.
Very suspicious review to leave otherwise - and, the exact type of drama we're outlining on our updated FAQs.
Additionally, our business phone number is 601-617-SHHH you can text or call it. We'd love to speak with you!
