ShelterLogicReviews of shelterlogic.com

Response from ShelterLogicDec 10, 2024

Hello Dave, We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can. https://www.shelterlogic.com/warranty-claims We are looking forward to assisting you!

Response from ShelterLogicNov 20, 2024

Hello Chris, We are sorry to hear about this. Please submit a warranty claim to gather more information and offer the best solution we possibly can. https://www.shelterlogic.com/registration-and-warranties#submit-a-warranty-claim We are looking forward to assisting you!

Response from ShelterLogicNov 25, 2024

Hello Nancy, We are sorry you feel this way. Please note that we strive to provide a quality service and can assure you that this is not a common occurrence. Customer satisfaction is important to us, and we would like to gather more information to further assist you in finding a resolution. Please contact us directly on 1-800-932-9344. We are looking forward to assisting you!

Response from ShelterLogicSep 23, 2024

Hi Janet, We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy which might better suit your needs. https://www.shelterlogic.com/registration-and-warranties For ShelterLogic product inquiries, please call 1-800-560-8383. We are looking forward to assisting you.

Response from ShelterLogicSep 16, 2024

Hi Eric, We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy which might better suit your needs. Please note that the price has increased over the last couple of years due to inflation. https://www.shelterlogic.com/registration-and-warranties For ShelterLogic product inquiries, please call 1-800-560-8383. We are looking forward to assisting you.

Response from ShelterLogicAug 19, 2024

Hello Brenda, We are awfully sorry to see that you are unhappy with your cover. The standard cover does include a 1-year limited warranty, and if anything goes wrong within that time frame, we strongly suggest submitting a claim. Please know that fabric life is affected by the application, location, and the physical elements the shelter is exposed to. If you live in an area that gets more sun exposure than most of the cover, along with exposure to other elements such as strong winds and snow (if applicable), it can also affect longevity. We do offer replacement cover kits in Standard, Heavy-Duty, and Ultra-Duty material. The heavier materials have a longer warranty and life expectancy which might better suit your needs. https://www.shelterlogic.com/registration-and-warranties For ShelterLogic product inquiries, please call 1-800-560-8383. We are looking forward to assisting you.

Response from ShelterLogicAug 19, 2024

Hello, We are very sorry to hear of the inconvenience with the delivery. We appreciate your feedback and will be using this proactively. Please note that there are certain areas in Canada that's Loomis aren't able to deliver packages to. If they are not able to do so based on the location, they will ask the consumer to meet at the closest terminal to pick up the product. In these cases, special arrangements need to be made ahead of time. If you are still interested in receiving this order, we can certainly check into other carriers to see if they have a way to deliver to your location. We do apologize for the inconvenience. We can be reached on 1-866-901-1649. We are looking forward to assisting you.

Response from ShelterLogicJul 24, 2024

Hello, We are awfully sorry to hear about this. We would like to collect more info and possibly provide a solution. Please give us a call on 1-800-851-1085 (press 1). We are looking forward to assisting you!