ShelterLogicReviews of shelterlogic.com

I called Shelter Logic today regarding a warranty claim for a "Barn" that I had purchased several years ago. I was unable to find my original documentation, so did not hold high hopes for help. I was fortunate enough to talk with Lee Ann Stone, and she was wonderful! She was able to find the original purchase order/receipt, which she promptly emailed to me. She then walked me through how to submit a warranty claim in a calm and relaxed manner with a very cheerful attitude. Many thanks to Lee Ann!

Was assisted by Lee Ann ordering replacement parts. Friendly, professional, a pleasure to work with. Thank You

Everyone at this company in customer service is the model of what other companies should be doing...Efficient, super courteous, client centered, and superior problem solvers. I am a very happy customer who will rave about them to others! Thanks to both Arelis and Lee Ann

It was a pleasure dealing with Rachel. Her customer service was respectful, accommodating, and efficient. Born and raised in Hartford, CT it was a pleasure communicating with someone from "back home". My wife and I retired to a small homestead in KY, so I greatly appreciate your help. Will definitely use ShelterLogic again should our need arise. Thank you. P. St. James

Marangelly was very responsive and helpful. I was able to order the parts I needed for my older Sojag shelter with her help. Good customer service is hard to come by these days. thanks!

Had a wonderful conversation with Lee Ann Stone yesterday! She was patient, polite, friendly and knew exactly how to help me with finding parts for my Gazebo. She put my mind at ease and reduced my stress level to zero!! I was calling from Canada and it was like talking to my next door neighbor. We even had time to compare Mosquito stories 😂.

I was greeted by Lee Ann, the customer service representative at Shelter Logic… She was very helpful identifying the correct part that I was looking for and she even emailed me the manual for the pergola while I was on the phone with her so I could confirm if the part in question was the correct one. If that’s what customer service looks like with this company, they have just earned a repeat customer! Thank you! Al Sajan

Had very good time with customer service Maria. Help me a lot. Discuss what could be wrong if it would be replaced or not with the tarp head. Call me back to give me the update on my claim. And within 4 days I had a new tarp s*** on the way because of their warranty. Very good company very good customer service. Thank you