ShelterLogicReviews of shelterlogic.com

I recently bought an outdoor shed from Arrow. I reported missing parts on Aug 19 (a Saturday) and received an email from Laura Miller, Customer Service Rep on the following Wednesday. She was most apologetic and advised that she was sending out the "missing" parts. However, I had gone over the parts more thoroughly and found that I had been mistaken and everything was in the box as it should be. I sent Laura another email saying I have all I should have and she was able to cancel her order immediately, so the extra parts would not go to waste. Again, Laura was most gracious about MY mistake and I applaud her level of superior customer service. I hope she is rewarded appropriately.

Bill Huff was informative friendly and quick to answer all my questions. And he made certain that I knew of other options to fit my desires. He is an excellent representative of the company and a man.

Martine was very helpful in diagnosing my needs and solved them .

Great customer service by Arelis. Prompt and caring customer service. After emailing and calling for 1.5 weeks, she got the replacement request done.

Laura Miller was super helpful and super fast. Thank you very much!!!

très bon service en Français. C'est la 1ere fois que je faisait affaire avec Sojag et je suis très satisfait du service que j'ai reçu.

I contacted ShelterLogic through live chat to see if they had any Sojag curtain hooks for my Mykonos gazebo. I have been searching for over 2 years and no retail store that sold Sojags ever had them. I chatted with Arelis, who was extremely kind and helpful and was able to place my order for the hooks. I suggested that ShelterLogic work out a way so that when customers are using Google to find these hooks, that there is a link to their website to order them. No one else has them except for a company in Cyprus, with a 6-8 week wait and more expensive, so hoping all Sojag customers can soon source their curtain hooks directly from ShelterLogic. Thanks again to Arelis for outstanding customer service!

I contacted shelter logic to find out if there was a way to order a part for my 8x8 shed as I lost it in the move and still wanted to use the shed. They are sending it to me. There team has had great communication with me.