ShelterLogicOur brands are known for their affordability, innovative engineering and durable construction, and are made to meet the unique storage and lifestyle demands of all our customers. Shop ShelterLogic online for all your shade, shelter, and storage needs: garages, sheds, canopies, greenhouses, pop-up canopies, shade sails, and more.
ShelterLogic (shelterlogic.com) has 482 customer reviews on Five Star Index, with an average rating of 4.3 out of 5.
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Mac W.
Rachel Shea was great. helping me getting the right parts that I needed for my carport. the wrong top center 3 bends for the of the carport were shipped. Rachel was very helpful and got me the parts I needed she was very polite
Response from ShelterLogicSep 15, 2023
Thank you so much for this 5-star review. We really appreciate you being a customer and helping to share the word about us. We’re here for you anytime.
Customer
I HAD GREAT CUSTOMER SERVICE FROM LAURA MILLER SHE WAS FAST ON GETTING ME TWO NEW PANELS THAT WERE MISSING FROM MY ORDER FOR MY CAR PORT KEEP UP THE GREAT WORK LAURA AND THANK YOU FOR BEING SO FAST
Response from ShelterLogicSep 12, 2023
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
Denis L.
Efficace, compétant, courtois
Response from ShelterLogicSep 12, 2023
Thank you so much for taking the time to leave us a 5-star review.
Lyrc and J.
So happy we reached out to Tommy Bahama about our 2 broken beach chairs. We hadn't realized Shelter Logic now owns Tommy. However, Tommy Bahama put us on to Christina a manager at Shelter Logic. Who was gracious, patient and thoughtful in finding a quality replacement. Sent it out to us with no issue. My husband is very happy with his new chair. Thank you Christina
Response from ShelterLogicSep 5, 2023
Thank you so much for taking the time to leave us a 5 star rating - it's much appreciated!
David S.
I went both ways since I started after hours. I went with the email option with a 24 hour response and Lynn McCann answered the next day. I also did the Live Chat during normal hours and got Arelis. They both knew what I needed (replace canopy for a 10x20 structure) and I ordered with no issues. I want to thank them both as they are both professionals and knew your products well. Great company, great products, and excellent customer service makes it a wonderful customer experience. Thanks again, your forever customer, Dave.
Response from ShelterLogicAug 31, 2023
Hi Dave, We really appreciate your awesome review! Thank you. We are very happy to see that you are so pleased with the service that you received from both Arelis and Lynn! We look forward to serving you again, thank you for being a loyal ShelterLogic customer, Dave!
Chris & D.
I recently contacted ShelterLogic regarding damage we sustained to the roof of our Sojag Gazebo. I spoke to Danny and explained, although the current roof is made of plexiglass panels, I was hoping they might have a replacement roof that is metal which would withstand future storm damage. Danny was wonderful and was able to suggest aluminum panels that are part of a different style of gazebo but should fit in the roof of our gazebo. I am so excited about receiving the new roof panels and hopefully not having to replace the gazebo roof for many more years. Thank you very much Danny!!
Response from ShelterLogicAug 29, 2023
Hello, we are so pleased to see that you are happy with Danny's service! He will be rewarded, thank you for letting us know and for the great review!
JANINE NORMANDIN G.
Entièrement satisfaite du service de Jean-Philippe! Service à la clientèle impeccable et en français!
Response from ShelterLogicAug 29, 2023
Hello, we are so pleased to see that you are happy with Jean-Philippe's service! He will be rewarded, thank you for letting us know and for the great review!
Fred
Martine has been an outstanding consultative sales professional. I always felt that Martine was there to help and guide me through the process. Unlike purchasing in a physical store where one can see and feel the product it is extremly important that the representative possess the skills Martine obviously has. Thank You
Response from ShelterLogicAug 29, 2023
Hello, we are so pleased to see that you are happy with Martine's service! She will be rewarded, thank you for letting us know and for the great review!
