ShelterLogicReviews of shelterlogic.com

No response at all, only to rate, so I would say not even 1 star but have to give it.

I purchased a shelter logic Arrow shed, 10 x14. It was the worst experience ever trying to assemble. The predrilled holes don't line up, the panels don't line up. The doors do not close properly; they will either close properly at the top or the bottom but not both. The roof started to give out during the first winter with minimal snow on it as I use a roof rake on it to remove the snow. I had a "spacemaker" metal shed for over 60 years and it was still in better condition after all those years than this Arrow after only 9 months.

Were given 2 for our farm and both shredded not worth the money 1 after one season and the other a half season later save your money and build something proper to long for assembly double their specs vague reply from manufacturer with no real customer service interaction or direction

deux toiles en deux ans, déchirures .J'ai pris contact avec eux. Il ont remplacer une fois. La raison qu'il mon donné pour éviter leurs responsabilités, vis a vis ma demande de remplacement a nouveau d'une toile qui est visiblement de très mauvaise qualité. Est relié a l'achat de mon ensemble il y a deux ans (date d'achat). Donc la toile neuve n'as pas fait deux mois d'hiver. Il m'ont proposer d'acheter une autres toile. Actuellement la toile montre de nombreuse déchirures au niveau supérieur. Dans mon quartier j'ai vu des toiles de shelterlogic avec les mêmes déchirures, que je ne vois pas chez d'autres marques. Avant d'acheter Shelterlogic explorer la qualité de fabrication de leurs toiles.

We purchased a shed from shelter logic on a Friday and received confirmation with order # and invoice #. Said once it’s shipped they would send us tracking number. When I access my account on shelter logic and click on my orders it takes me to the homepage to shop and does nothing?! I tried chatting with an expert, none was available and said to leave a message. I have left two messages. I sent three emails and I finally got one that said your item has already shipped it is being handled by ABF and will call you before delivery. With some numbers that are not tracking numbers and none of them work on anything. I have tried calling several times to get a different language response and to leave a message because no one is available to help me. People get scammed by big companies often and to not be able to access or get anyone to talk to you, makes you feel Ike you are being scammed. Don’t waste your time fooling with this company. Go buy what you are searching for from somewhere else even if you do have to pay a little extra. Because it’s not worth the headache.

Does not stand by their product and does not honor warranty period.

My Shelter Logic is a little over 1.5 years now and one panel started to disintegrate literally. You could see the different panels that make up the shelter and one was absolutely different from the rest, it was a coarser weave, different colour and when it started to tear it was like paper. The fine folks at ShelterLogic kindly told me the warranty was expired but they could sell me another cover. So they can use defective materials and hope they can get a year out of it and get away with it. I am terribly disappointed with the product and the company. No more for me.

I purchased the 13’x20’x10’ structure September of 2024, it made it about three months past the warranty period before the “ripstop” tarp split the entire length right down the center of the roof leaving everything exposed to an unusually snowy Wisconsin winter. Now I have to wait two weeks for a $400 replacement cover while my belongings sit out in the elements. Mind you I live in the city so we’re fairly protected from the wind, plus it was protected to the south and west by my shed and a large, thick conifer. Unless you don’t intend to rely on this structure for more than a year or you’re belongings are ok being inundated for a few weeks while you wait for a replacement, I can’t recommend a different solution more.